NinjaVan Cotabato City

Parcel failed to be delivered due to (their) technical problems (daw). Worst is, parcel will no longer be delivered. Only choice is to have a refund. Parcel ko kailangan ko. Please lang.

This is already the second time that this has happened to me. The update is saying either the location is inaccesible/ restricted or I cancelled my order at the doorstep. I would never cancel that order because I need the item that is in that parcel. I never cancelled my order they are just putting it in the update. But the reality is that no one came to deliver my order at my doorstep. The rider didn't even texted that my parcel is being delivered. What a waste of time trying to contact the courier. If I would have cancelled my order personally face to face with the rider I would never have written an complaint and I would never have written this review here. I have read other reviews here and they are saying the same thing and that there orders where being returned without them knowing that there order is being returned because the rider NEVER contacted them.

It keeps on saying that the delivery is failed, but I haven't received any call or text that they already on the location. Its almost 2 weeks now. Damn lazy ninjas.

My parcel arrived at the local branch 3 days ago, and i still haven't received my parcel yet. There's an email i received saying that the customer rescheduled delivery when i didn't. It has been rescheduled 3 times.

Delivery sucks. They will declare failed delivery without even contacting the receiver. 😡