Ace Express

I can get small things here which can satisfy my day to day needs. Well located near my home. If you are looking for something complicated or expensive, go to bigger store.

ACE Hardware declines mandatory warranty after letting us wait for two days!!! ACE sells -via vendors- China Bathroom Furniture but when the parts have a manufacturers defects, ACE is hiding behind the vendor and allows the vendor to decline all warranty. They can't or don't want to settle the issue on the spot and refer to a guy that we don't know nor have ever seen him. This unknown Vendor shall decide if u believe what they say. Naturally that vender says quickly no. Did he even see the fault or did he hear what happened? I guess that is not needed for him. That is not ACE Hardware that I know from abroad. I guess that is just the Philippines version of ACE. This is outrageous. Filipinos - you are too nice to companies like that. No warranty is a common practice here. But it is neither right nor allowed. They even told us we are not the first customers with exactly the same problem. If you buy there and have a problem you are faced with a friendly but useless blah blah of deflection. No one is technical there to understand even remotely the matter at hand. All kids with low salary I guess. What can u get for 500Peso a day? I am very very disappointed​ and dissatisfied with their service. ACE is bad. Maybe because they are owned by "The (lying) good guys". Sad sad...

cashier puro daldal... waste of time 🖕🖕🖕

Aug 28, 2016

No answer on telephone, even in their email no one reads. I would have bought the phone I bought, with only three phones working. Nakakadismaya. As well as their service, when you get a job you teach the crew. Those of you who do not know what they are selling, ask your partner if they do not know the same attitude and dedication. I don't know if I just experienced it, maybe the customer is a foreigner accomodating them. Not a happy customer.