BDO SM CDO DOWNTOWN PREMIER

I opened a savings account on this branch and the customer service attending to me was really good (unfortunately I didn’t get her name). She explained to me what options I have, given that I have only 1 valid PH government ID (I am an OFW and the rest of my PH IDs have already expired).The system was also down at that time, but she let me filled out all forms and called me after a few hours to finish when the system was already up. So it’s very convenient that the branch is located in the mall and I was able to do other errands while waiting.

Extremely sluggish service. Duration per transaction. Unlike bdo gingoog just speed. Whats the difference between them. Why the slack here