The Evergreen Chapels & Crematory

My father was cremated here on Sept 28 after battling in the front lines as a doctor. They told us that they will call us when the body will be placed in the furnace but after 5 or 6 hours of waiting we doubled check with their sales personnel and told us that my father was already under cooldown for a few hours already. We gave no meaning this and picked an urn which they said "Every urn will fit the ash the only difference was the design". We then picked an urn to be engraved with our father's name and was told to finish all the paperwork before we can take him home. Sept 29 we returned back to the crematorium with all the paper works and watch in dismay the ash of our father being forced down the urn and not fitting. The sales personnel didn't talk to us about this nor even say sorry. Being shunned and ignored by them my brother went and asked for their superior and handled the issue by saying that "We will let you borrow an urn so you can take your father home and then we will engrave another for his permanent home for no extra fee since it was our fault." nothing we can do but to accept it so we can take our father home. We had our pasiyam tribute to our father with friend and family then after 14 days has past since his death (mandatory quarantine period). My brother called this crematorium stating that we will be picking up our father's engraved urn but the said "There was no agreement that it will be free and you need to pay an extra 1800 php for the urn". I do not want to curse but this crematorium just disrespected my father's death and caused us unnecessary stress in the process when we are grieving . No one wants to see their love ones being treated like this. You guys have no shame treating a fallen hero like this. If anyone can read this and was planning to put your beloved to rest here. I am giving you guys a heads up. DO NOT PICK THIS CREMATORIUM unless you want to deal with their insolence. Note: we all have evidences with videos and statements to support this review.

Nice, calm and neat... They also let people jog in the morning

My grandmother was cremated on May 10,2020 at Evergreen. We were asked to pay an extra 25k as a bond which made us questioned what is that for since we've already paid the full amount due. The answer was it will be refunded in full upon our presentation of the death certificate regardless of how long it takes. No verbal explanation nor contract of the agreement was ever signed to prove that 7,500 will be deducted because it's long past due. We don't take it for granted and you know very well the situation this time of pandemic thus the late death registration. What kind of management Evergreen's is running? Does the late claim of 25k ever damage Evergreen's operation? That amount is intended for the burial of my grandmother. Just a little consideration is all we're asking.

5 out of 5 for their Wake and Crematory Services. We were lucky to use a part of the new (or 2 year old) extension chapel. Very clean and comfortable. The viewing room felt like a hotel when my family and I were the only ones around. The staff were also attentive and helpful, especially when it comes to cleaning the room. The cremation process was also fast, despite the staff telling us that it would take more than 2 hours. Th overall experience was solemn, peaceful and memorable. 2 out of 5 during the Halloween Season. You have to pay an "entrance fee" if you have a vehicle you want to just drop off a passenger. The lack of comfortable amenities, which includes parking and proper comfort rooms is also unnerving. Although the place is generally peaceful and the people are considerate of others.

#newnormal friendly staff.