urbanAthletics S Maison

GCQ procedures compliant. a lot of items were on sale these days.

I will never purchase from Urban Athletics again! Worst customer service. Purchased an item on sale via the website and paid in advance. After a week of waiting and countless phone calls (lines are busy or not being answered), I messaged their facebook page. The reply I got was “Upon checking the item you ordered is damaged.” No apology or solution. Checked their google reviews. Apparently, the “damaged excuse” was being used by them all the time! They said instruction will be sent via email. Replied to their email but after several days again no reply. I followed up via facebook they insisted they replied and that refund details will be given via email. Finally got the email reply. And you know w

I think I just got scammed here. Bought 2 shoes that are supposedly 20% off each based on their price tags but when I got to the counter, the discount only applies to one of them. Apparently, the one without the discount "just came in" so the discount doesn't apply to it. I was in a rush so I just went through with the transaction. Checked their website when I got home and saw that the 2 models are indeed on sale with 20% off. What a ripoff.

Good selection of athletic footwear.