Suds

I dont know if its being understaffed, under-trained, overloaded with work or all of the above but I didnt like my experience with them one bit (to say the least and Im being generously nice here). I was a first time (and a last time) customer. I asked them outright if they could finish the job by a certain date as I needed it on the following day of that date. They said yes. Everything was clear and good. The time came. It wasn't ready. Apparently there was supposed 'miscommunication' as they say that THAT particular job takes a lot longer to do but upon further inspection I knew that they ARE able to do it within the allotted time as evidenced by other customers' having been done at about the same time. They were only able to finish it (haphazardly I might add as it had multiple soap residues smeared at the back of my suit) on the day itself of the event where I needed it. To make matters worse here I was stuck with my laundry committed to them on the day I needed it and couldn't afford to delay by pulling it out and commissioning someone else to do it. So I dont know what exactly went wrong there but Im definitely sure they lost a repeat customer in me. Until they get their house in order I would NOT recommend them and would even go so far as to advice anyone to seek alternative laundry shops, some you might see that are a lot less expensive and are even probably able to do it in a more timely manner.

Good