Map
Detailed Information
- Place Types Jewelry store
- Address aleja Niepodległości 36, 70-404 Szczecin, Poland
- Coordinate 53.4281269,14.551584
- Website http://touspolska.pl/
- Rating 3
- Compound Code CHH2+7J Szczecin, Poland
Openning hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 9:00 PM
- Sunday 10:00 AM – 8:00 PM
Reviews
The necklace purchased in August 2020 broke down after 30 days. Due to the fact that there is no company showroom in Swinoujscie, we decided to advertise the above-mentioned purchase in Szczecin. The showroom in Galeria Kaskada accepted the complaint. The final date for closing the complaint was set for October 31, 2020. Today is November 9, 2020 and the matter is quiet. No one responds to the correspondence we sent to the Tous company. The service of the company's showroom in Szczecin is unpleasant, unprofessional in dealing with the client, reluctant to help. We get the impression that the whole attitude of the Tous company is based on the fact that the customer would buy the offered products and never want anything from them again, and so it will be. Thank you for your help in understanding your company's policy. We will certainly not use your offer again.
Be warned against the tous online store. Orders are processed, but in the case of a return, they do not return the money. It is embarrassing that a company with a global reputation so disregards and deceives its customers.
I have been many times, I have a large collection. I find the store in cascade very weak. Ladies who sell jewelry treat everyone only as viewers, they are reluctant to show and certainly to any advice. High-end jewelry, however, zero customer interest.
Store very well equipped and stocked. Unfortunately, I am forced to issue 1 star because the last time I visited the salon I felt the smell of sweat and the smell of cigarettes rising all over the salon. All showcases are damaged and scratched. A saleswoman at the age of about 50 didn't take any interest in me and sat at the computer all the time. She looked like after the party until the morning. In my opinion, this is unacceptable behavior in such a prestigious salon.
The manager, the quality and the shop and the brand I assess later 1. The earrings will turn black and rust less than a month, and according to you, the manager is normal and nothing bad happens
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