Bielsk Podlaski Oddział Partnerski Santander Consumer Bank

Good day. Tragic customer service by hotline. I signed with you the Agreement on November 20, 2017, January 3, 2018. I received a phone that gave me information about my debts and the lack of payment to the installment account. I verified the information and as a result of my mistake my husband paid the amount to the account of his installment. We reported our mistake on the helpline on the same day or January 3, 2017, after which the lady serving said that the booking can take up to 14 days but to call after two days and see if it could have been done before. After two days, as your consultant advised, I called, your employee said that the money has not yet arrived. so I called after the next two days, until I decided to go to your detachment 25 kilometers from home, which was not easy in my situation. 16/01/2018. The lady in the branch informed me that the re-booking will not be carried out until I submit my written application. She added that she is not sure so she will call Central. Tam consultant said that the re-booking is in progress. Apart from the fact that I was constantly receiving calls from your helpline and lawyers and debt collection proceedings. Your harassment and intimidation led to the payment of the first installment. We waited with my husband so for a re-booking 26/01/2018 I called to check if the money had been repaid. I received information that I did not go to the detachment again in Warsaw, where you told us that no recruitment was ordered. The whole situation upset me and I do not hide that I will not leave this matter unexplained. This only shows the low competence of the employees you employ. The effects of lack of competence are interest and the opinion that has already landed in the game .... What is weighing on my future possible loans, I honestly do not recommend this bank ... Sincerely.