Denon Store - Audio Video - High End

I've been all over town (probably to all places in Krakow selling high-end audio-stereo systems except for one), and I found that this store has the best value for money. This is why I ended up purchasing the equipment I wanted here, and quality-wise I'm more or less happy with my choice. On the flipside, it was not a good customer service experience. Having interacted with two different sellers, both of them seemed to have attitude problems from the start, especially when I had to ask for help with installing my equipment. If you already know stereo systems well enough and need no specific advice or help, go with this place because of quality. However, if you need helpful and kind service to assist you through the process, I'm afraid I cannot really recommend the place.

Good morning service

I bought a Sonos system for a Spa salon some time ago. The gentlemen on the spot convinced me and guaranteed that the system would work without any problems in all 4 rooms (the place is not large again because it has approx. 80 sq m. Unfortunately, it turned out that it did not work properly - one or two speakers that are in rooms a few meters from the router, they turn on and off after a while. I contacted the store and the gentlemen told me that the fault is probably on my side because I can have free internet or an old wi-fi router. So I changed the router to the latest generation and I increased the speed of the internet, of course, with no data limit. Unfortunately, it did not work as it was. So I contacted again by rearranging the case - but instead of help I got an evasive answer and information that maybe someone will contact me about it. to the customer from the store because when I was interested in buying, the gentlemen could be nice and convinced me that everything would work properly, but unfortunately after the purchase, they changed their approach. Very unprofessional and dishonest. I am writing this review because I am honestly irritated by such behavior and approach to the client. I do not recommend either the store or the system, which in my opinion is not fully developed since it does not work, but it is a pity that the store does not inform about this fact by pressing equipment that does not work properly in such rooms.

Competent and friendly service. Professional advice when choosing the equipment. Listening possible on site.

I am very happy to visit the salon. The gentlemen working there showed a great approach to the client. A short exchange and I knew immediately that I was talking to people who know things. Thank you very much for VERY good service!