CHROMA - Printing Online

Unfortunately, I can't recommend this company. I ordered 200 business cards and probably only 20 of them can be used. The rest looks really unprofessional and I can't present myself by this kind of cards. 1. Cutting problems. I have a simple frame in my cards and there are 1-2mm cutting "issues", so it has different sizes at each side. And yeah, they mention about that "tolerance" in their Terms and conditions. Tell me the truth. Do you read those 10 pages rules at every web-site? There is NO any information about that in their videos or their tutorials, so be careful. 2. Foiling troubles. Be ready that it will be placed anywhere else, but not at the place where you wanted it to be. In my case it was a logo in the center. Look at the image attached. At each card it's located in different spot. 3. My reclamation was not accepted. Instead of reprinting the same cards with a proper quality, as I asked, they offer me a discount for my next order. Really? I don't know anybody who will return to a shop, where he was not satisfied. And some positive things: 1. What is really good about them is that they sent a free package of their samples. 2. I'm from CZ and got their promotional info in Czech. Didn't know that they are located in Poland. Very happy that support replies in very good English. And I don't need to use google translator to communicate with them. 3. The web-site is nice and easy to use. 4. The material of the cards is very pleasant to touch and all the colors look great. But since the printed cards can't be used, I wasted my money and need to order the cards somewhere else, I'll never use this service again.

Very professionnal and high quality printing. The service is serious and trustworthy. They check everything with a crazy sense of details and help you to provide the best product. Quality / price balance is attractive. Very satisfied.

Happy customer from London. Chroma printing house is extremely proffessional and with exquisite quality

Ok

Such a story, we ordered Christmas cards and envelopes (300 pieces). The customer receives envelopes, not cards. The courier (FedEx) does not deliver the parcel for 3 days because ... it cannot drive the vehicle to the promenade in Gdańsk (!). What does the respectable printing house do? He informs me that he is doing his best to get the parcel and the courier says that he will not deliver it. The complaint is considered (we get a discount for the next order) but the package still has not arrived. We propose that we collect it from the warehouse and deliver it ourselves, but we demand a refund of fuel costs in the amount of PLN 61 to the CashBack account in this printing house. The printing house informs that it will not return anything to us. Well, an amateur courier, the printing house sees no problem. Happy New Year!