Bank Pekao S.A.

Opening hours from 10 am to 4 pm Mon-Fri is a misunderstanding. No deposit machine!

I do not recommend the bank itself, but the service is very helpful, cultural and pleasant

I thought it was a very good bank until the situation happened when the ATM did not pay me 700 PLN and the money was taken from the account ... There is no employee competence in the bank, they told us to wait 2 weeks and not to make any complaints because they were supposed to come back after the correction. At the hotline, however, they said something different and accepted the complaint. I was waiting for a reply and after a week I called on the helpline to check at what stage it is, I got information that they have 30 days to process the complaint, so they deliberately mislead customers because the law changed that year and they have 14 days to process the complaint. After 2 weeks, I contacted the hotline again and each time the consultant tried to convince me that they have 30 days to consider the complaint and can not tell me anything because they have system failures. They can see the client somewhere, because the situation repeated several times until finally one consultant was competent enough to confirm that the law had changed and the complaint should be resolved within 2 weeks but nothing more can be said because she has no access to it. Over a month has passed and no decisions have been made, and no one knows anything about this, the deadline for the bank's response has passed. I already have enough of this, it would be interesting if the opposite situation were there and I were a relative to the bank PLN 700, it would probably interest immediately, paid letters and reminders would come and everything would be clear and clear ... Just type in google "complaint pekao SA" - I'm not the only case is this multitude ... Edit. Cash back after half a year of waiting !!!!!!

I recommend a good quality bank branch 💳 of the well-known largest Polish bank. 👍