Filia Urzędu Pocztowego Katowice 25

The lady who works there should provide training for other postal employees how to serve the customer.

The lady at the window is in a class of its own. Very nice and professional service. Wish for such ladies at every post office and at the cash registers.

The defeat office is to be open from 13 and it is 13.15 all the people are locked up outside. Total petitioner abuse

On January 14, I sent a registered letter in this facility, a priority letter with an important document inside. On January 23, I went to the Post's website (tracking parcels) to check if it had reached the addressee and after entering the parcel number (to my surprise) it turned out that it was only given, but no one forwarded it and no one knows where it is. After going to the institution to clarify the matter, the lady working there could not tell me what to do in such a situation, arguing that it happens after all that the parcels get lost. When asked about the complaint, she replied that I could report it, but at the earliest 14 after sending the letter (January 28), which shocked me a lot, because it was a PRIORITY letter, which was to arrive in two days after sending it! What made me even more upset, because I do not pay for registered parcel, ie registered and priority, in addition, I add an SMS confirmation of receipt of the parcel by the addressee so that I can not report a complaint when the Post does not comply with the contract. The postal worker added that important documents should be sent by courier and not by mail, which greatly strengthened my trust in this institution. From this it follows that there is no point paying the post office for a registered letter or priority, because these lists are treated as economical, and when it comes to getting lost, none of the employees of the Post Office see fault in themselves and wash their hands. Zero understanding of the situation and willingness to help in the situation.

The lady who always works there is nice and nice helps a lot when someone does not know something. Enough mail in the subject like mail.