ING Bank Śląski Oddział w Krakowie

Everything was fine. I spent a half hour for opening an account because of a queue

always a lot of people and too slow service. I advise against it, it is a pity for the nerves to persuade dangerous internet transfers

Called their customer service phone number to ask what I needed to bring to set up an account being a citizen from the U.S. They told me all I needed to bring was my Passport. I brought everything else I could think of just in case. 4 other official forms of Government ID, two Photo IDs, Birth Certificate, etc. etc. I also asked if I needed to make an appointment, they said "No, just walk right in and we will get you taken care of". After getting there, I was forced to wait with several other people waiting in front of me. 30 minutes later, someone was taking my information. They then told me they could not proceed and I would need to come back Monday because they couldn't verify my documents. TOTAL WASTE OF TIME. They should have just told me to come in Monday if that was the case. That's the whole point of specifically, explicity asking in advance. To avoid wasting my time. I guess they assumed all of my holographic IDs and Passport and government issued documents were fraudulent, which is beyond stupid and wrong. With the internet at their fingertips, nothing should take 3 days to verify, because it doesn't. I know people that do KYC/AML and background checks on foreign customers at financial institutions in minutes. This is not 1980. This is poor service. Take your money somewhere else, especially if you are not a Polish citizen! EDIT: ALSO, their ATM was out of order with a sign taped over it at the branch, what a joke. A place that literally has endless amounts of money cannot pay to service their equipment, because they DO NOT CARE about their customers.

The worst branch of ING bank. DO NOT recommend to visit it!

Five workers and nobody takes care of the people waiting?