Vitkac

I am very happy with my order, the box and boxing paper are so lovely. And the skirt is fabulous. Price was 50%off and it is perfect fit. Thank you Vitkac! Will be buying from you defintely again ;)!

On their website- AWFUL experience- they are selling Faulty items with INCORRECT sizes and customer service answer only to first email, after that- nothing, no help at all. I ordered an expensive hat and the size was obvious- as always and with every brand- it came and it was small, alright, I returned it and ordered bigger size (which should be ok based on first order), the second hat came and it was even smaller.. So I paid twice for expensive delivery and they won't refund it, because it was my fault that I "missed with the size". Nowhere I have ever experienced this kind of client service. Awful.

I love the sweater I bought from this website and it was such a good deal. Initially my package was stuck at Poland custom for a week but I am glad it got shipped out eventually.

customer support is bs, they blame the customer first before lifting a finger to help you Never experienced such a bad customer support. I did my order, checkout via paypal, automatically returned to vitkac with confirmation that my order was being processed. 24 hrs later i got an e-mail that my order was canceled. I wrote them whats going on and did the order again, same procedure. Meanwhile customer support blamed the fault on me, not having money bla bla yada yada...like what the heck!? Sure i have the money ! I wrote back and forth and realized they either dont understand what im writing (as they are polish) or they dont give a... I phoned back and forth with paypal, they always told me everythings fine on my end and the checkout went without errors, but on the sellers side the payment wouldnt get recognized and accepted. 24 hrs later second order cancelled again from vitkac. Like, what is going on. I bought many times before from them, hundreds of euros with paypal checkout no problem. Third time made my order, with paypal on the phone, suddenly there is no problem and the order goes through... No words from vitkac customer support about it. Bunch of donkeys id say. hopefully the order arrives in time, not like last time where it took two weeks to arrive even tho Poland isnt far from Germany and you always have to pay 10 euros for DHL or UPS Express (yeah express, two weeks, sure...)

Well .... its not what I was expected. Very łów comunications and not nice people and place. I regret