Masterlease - Warszawa

Worst company ever, I took an abonament dla ciebie for 1 year, the car started to give problems just after the second month of usage (after 1500km), and then went worse and worse. I've been to the service many times and every time they said it's all ok but it's not. They will not change the car, even when I offer to pay more to exchange with another newer. The engine for the driver window brake down and they want me to pay as well as a lot of other small things. I lost time, money and the service is horrible, many departments and they redirect you from one to another for half a day. Insurance cover only Poland, but when I did the contract I did specify that I need to go abroad as well. There is no policy for the insurance, just the small page with data of the car and insurance validity period. Never ever again!

I am a woman who knows nothing about cars or dealing with matters related to car leasing, which is why she entrusts her business matters to Tomek Miedzybrodzki in full trust, who in my opinion fulfills the tasks assigned to him in an exemplary manner, helps in choosing the most appropriate car depending on needs as well as completes all the related formalities, all in the best price offer for the customer. In several years of cooperation, I have met Tomek's help more than once in matters related to lowering the cost of use as well as all paperwork 😉 Being 9 months pregnant, two days before giving birth, I was not able to pick up the car from the salon. As I said, Tom did all the formalities , including delivery of the car to the house. Full professionalism, efficiency, great personal culture.

Hello, I have been a customer of Masterlease for 7 years, I have already leased 4 cars from the offer of post-contract cars. The car is in very good condition, I had no problems or surprises during operation. Pre-sales service at the highest level, Mr. Leszek K. from the Warsaw branch is a person very helpful and competent, fulfilling 100% of the arrangements. If all employees fulfilled their duties like Mr. Leszek, the number would be 5 stars. Unfortunately, problems arise when dealing with claims handling cases. The first case from 2016 was dealt with by 3 In the 5th year, I was sent person-to-person, both from the company's employees and the broker with whom Masterlease cooperates, I was promised to deal with the matter as a matter of urgency and it ended there, after a contact from me after a few weeks the same again the situation is taking place at the moment, the case of total loss (theft) has been dealt with for 6 months, where all the necessary The parts were delivered one month after the damage occurred. Comparing my cooperation with Masterlease to other leasing companies that I use or have used, the time of completing the contract, picking up the car and its condition, as well as pre-sale service are 5 stars. After-sale service, especially the lack of competence of the hotline employees is two stars (the only very helpful person, committed and verbal Ms. Monika O.) greetings

I got a company in Warsaw on the recommendation of a car dealer, Mr. Karol Stankiewicz, I can honestly recommend it to anyone who leases the company, the transaction was quick and successful, only the waiting time for the car was about 2 weeks, but after the end all my nerves went to the side and to this day i am in love with the car. Mr. Karol is a delightful and patient man who always provided information on the phone on a regular basis at what stage of the documentation. After all the formalities and waiting, the car on my birthday arrived at the house with the documentation flawlessly. Thank you, Mr. Karol, I will certainly use your services more than once and I will recommend you further.

I cooperate with Masterlease in the field of leasing of the company's car fleet. It so happened that over several months we had the opportunity to jointly go through the replacement of our company cars, handling the entire process from the date of placing the order to the collection of ready-made cars, through reports on post-accident faults and theft of a fleet car. Each of these topics is a serious and complicated matter that requires a lot of commitment, mindfulness and patience. I thought it would be hard, but .... But I met Mrs. Ewa Foks who is our Guardian on behalf of Masterlease, and everything turned out to be simple :-) Ms. Ewa is a person who combines mega professionalism with great kindness and commitment to cooperation with the client. He can always answer your every question, help you solve a difficult situation, advise you on the best option for you, make the client feel fully taken care of even in extremely complicated situations. I believe that cooperation with people like Ewa is the best showcase of the company :-) I am glad that I can work with you because I know that it is a great business relationship based not only on professionalism, but also on mutual respect, trust and human sympathy. Thank you, Mrs. Ewa :-)))