Hebe

Unprofessional shop. I advise against online shopping - I chose to pick up in the store on the same day (it is not 2 hours, as stated on the website), but a few hours. Later, the ladies told me that it went through the headquarters, because they did not notice that the product I ordered was in the store (the order was sent back due to its lack). After 5 days of waiting for delivery, I found out in the customer service office that the order was canceled (no one has ever bothered to inform me and mention a refund). I have agreed that I will do the shopping in stationary and will receive a refund of the money previously paid up to 14 days. In the following days, my order on the website was still active, in preparation - and so for the entire 2 weeks. A second call to the service desk and no one knew it was canceled, we agreed again as before. After 14 days, no money on the account, text message that the order is ready for collection. Yet it was canceled. Third call to the service office and after 20 days I got my money back and the order was finally removed from my account. Online ordering is a chaos from start to finish. Stationary shopping - I bought a cosmetic with a promotional price, about 50% cheaper. At checkout, I paid the standard price. I asked how it works. It turns out that the staff allegedly prepares prices before the promotion, they are put in the back (two days earlier ??) and some customer had to reverse the price, while it was not in force yet .... Mess! I once lost a plastic card, so I couldn't enjoy the privileges of having it, because it was registered to an e-mail address, not a phone number. Then I found out that my account no longer existed and I had to set up a new one. The only plus for this drugstore for the selection of cosmetics.

And again the gooey goes crazy. I don't go to drugstores.

Cool promotions better than Rossmann and better service, which will always ask for a card for points and will give a promotional newsletter. recommend

For 3 pieces of disposable moisturizing wipes PLN 12 ... that's absurd ... over 300% of the bedspread. Oh ... we were told that in each package for 3.99 PLN is 10 pieces ... a nightmare !!!

Superb customer service, kind and friendly approach to the matter. Lots of seasonal promotions. I would recommend!