TravelingToLisbon

Worst experience ever with a rental company. They took forever to return our deposit (kept 850€) and don’t provide any contract so you don’t feel safe at all. Run away from them!! Unprofessional. There is so much better and trustful in Lisbon!

I would not recommend using TravelingToLisbon based on experience that my wife and I hand in June of 2018. 1. When they say check is after 4 p.m., don’t think as we did that you can check in anytime YOU want after 4. When you arrive in Lisbon you must call the agency to schedule a time to meet someone (between 4 & 9:30pm), at their discretion. They schedule you on a first come first serve basis. We expected to check-in at 4, but because we waited to call after arriving we couldn’t get access until after 5p.m. 2. You will need cash to check-in, and you must have exact change. When you check-in you will need to pay the standard city tax (~€1/day/person). NOTICE however that if you arrive anytime other than 4-9:30p.m., Mon-Fri, you will have to pay an additional fee. This fee can vary, depending on the time and day, so contact the agency in advance to figure out the total amount of cash to bring (CC not accepted). If you do not have the exact change, you will be required to go get it before you can check in. 3. If your unit requires a security deposit of €200 then the person checking you in will write your CC number down on a piece of paper and take it with him. We weren’t comfortable with a stranger carrying our CC number around Lisbon with him, checking in one person after another but when we pushed back, we were told we had to do it, or we couldn’t stay in the room. In summary, this company could communicate their policies more clearly and even integrate some of these payments and deposit into the registration process so that you’re aware up front, but they choose not too. Their business practices are not customer friendly or secure and their communication up front is quite poor. Given the chance to visit Lisbon again, I be looking for a company that isn’t going to surprise with fee and charges when I arrive.

I can't stress enough to check and verify everything before making payment. We booked our ten day stay at one of their apartments through the company website and received confirmation of our booking and request for payment. Living in a different part of the world we organised a telegraphic transfer for the amount. Seven days after receiving email confirmation and making payment the company advised that their booking system was faulty, they had known about it for over six months. To keep our booking we would need to pay almost 25% additional (€1500 to €2100). While they admitted that the fault was with their systems, we were liable for payment. This we refused to do. The refund took almost ten working days to recieve, and the costs involved as well as exchange margins, we are out of pocket for over A$150 (€100). Think very carefully about using their services. If you do, send no money until you have the real costs confirmed.

2 years ago the 80m2 apartment that I had reserved had a technical problem, they placed me the first night in a nickel apartment of 55m2 and the next day for the rest of the stay in a great 210m2 apartment with elevator right in Chiado for the price of the one I had reserved. Find an agency that would do the same! A great team !!!!

Excellent