Fabri Parque das Nações

I thought I wouldn't have to write this review but unfortunately here we are. We bought a kitchen from Fabri for roughly 30.000Eur so we were expecting a good service. The problems started after we left the deposit for the kitchen. Suddenly nothing was urgent anymore, the drawings had countless mistakes and it took ages to fix everything. Furthermore Margarida from the store went to the site without permission and gave some wrong instructions to the contractor. That was simply weird. Then we were told that Marta would fix the drawings. That lady was incredibly rude trying to force us to give up on the kitchen as we were "very problematic" and that she had a son and was working long hours without eating anything. Crazy. I'm a client I'm not your employer. In the end, Francisco the head of the company and the owner Emanuel came to remeasure the kitchen and we thought our problems had gone away. Many months had now gone by since paying the deposit which I thought wasn't very professional of Fabri when Fabri finally delivered the kitchen: they delivered all the cabinets unprotected and left them on the slab. We also requested everyting to be placed in a certain area but it wasn't. There was concrete still being applied in the area where it was left. We moved the cabinets ourselves with the exception of the real heavy ones that they came afterwards to move. Then a real professional showed up to assemble the kitchen Carlos Duarte. Polite, competent we were happy and thought nothing more would bother us but there were problems with the cabinets (their depth was too short leaving the fridge sticking too much outside), the leds were extremely strong white, the cabinets didn't meet the ceiling in full and one of the cabinets had to be cut in height because of a cardboard ceiling. It was a lot. The kitchen starting looking good but we were surprised that our contractor had to do a lot of the connections: plumbing, electricity way beyong the scope we thought would be reasonable. We were told things had to be in the wall not that our contractor would have to make all the connections from the appliances to the wall too. There was a lot of extra spending on the contractor because of this. Then came the day when the cabinets were ready and we just needed the Dekton tops to be installed. Fabri through Francisco starts with this conversation that they only sold the tops we had to book the crane to deliver them. I said that was unheard of. So after he threatened us saying he wouldn't deliver anything else I threated to sue Fabri and eventually he gave in. A lady called Joana was very helpful. She was trying to really help and was a key element in making the kitchen actually happen. So on the day the Dekton was installed Francisco had promised to be present as we were away on vacation but he wasn't. A company hired by Fabri called Primeira Pedra installed the 3 Dekton tops. When we arrived from vacation we were so excited to see the kitchen completed but couldn't believe what we saw. Primeira Pedra had done a gross incompetent job breaking certain sections of the White 4m Dekton Zenith and poorly fixing them with some grotesque grout and silicone. The two smaller black tops were like scratched. Everything was so dirty. We were appalled. I decided to call the head of Cosentino in Portugal, Luís, and he was very helpful. He arranged a meeting at the apartment between us, Fabri and Primeira Pedra. The people from Primeira Pedra were rude and said that nobody would do a better job than them. I told them that I had never seen such a terrible job and I had worked in some of the largest contractors in the country (I'm a civil engineer). The head of Cosentino afterwards said he was going to come up with a solution and he did. He got us a company called Belgrani that were incredible. The white top was assembled perfectly and it looks like a professional job. Thank you Belgrani. Fabri stopped answering. They never fixed the black tops or came here to do a quality check on the kitchen. The Smeg fridge smakes an awful noise. We don't recommend Fabri.

Atendimento suoer profissional que começa na primeira visita e não termina nunca.

Acabei recentemente de remodelar uma cozinha com a Fabri: POSITIVO: -Ao contrário das outras lojas que visitei, que aparentavam querer sobretudo vender o maior numero de armários possível, a Fabri pareceu-me genuinamente interessada em oferecer uma cozinha que fosse acima de tudo funcional e bem dimensionada. -A Fabri deu as ideias mais interessantes para o layout e muitas sugestões úteis não só na fase do design mas também no acompanhamento da obra. -O pessoal com que contactei pessoalmente pareceu-me competente, educado e simpático -A resultado final ficou dentro das expectativas em termos da qualidade dos materiais e da montagem. NEGATIVO: -A fase de entrega e montagem foi muito acidentada com vários atrasos. A cozinha só ficou finalizada 85 dias depois da aprovação do projecto final, quase o dobro dos 45 dias previstos. -Comunicação muito deficiente na fase de entrega e montagem. Talvez a maior fonte de frustração em todo o processo. -Várias entregas/recolhas em dias diferentes são difíceis de gerir para quem não esteja em permanência no local da obra. Numa delas fui avisado com 30 min de antecedência. -A Fabri subcontrata a montagem a terceiros e não faz uma vistoria pré-entrega. Isto obriga o cliente a ser o inspector de qualidade final. No nosso caso, os problemas foram resolvidos rapidamente mas acho que, pelo que paguei, não devia sequer ter tido de me chatear com eles. Em resumo, se algum dia voltar a estar no mercado para remodelar uma cozinha, vou certamente consultar a Fabri, mas não assinarei nenhum contrato que não tenha um compromisso muito claro com uma data limite na qual tem de estar tudo concluído.

O serviço e o atendimento são impecáveis, com muito interesse e sempre com ótimas sugestões de boa técnica e bom gosto.A qualidade dos materiais é elevadíssima. No fornecimento e na instalação são também irrepreensíveis. Recomendo vivamente.

Cozinhas modernas