Dianatours - Viagens E Turismo, Lda.

Very very disappointed with this tour which was highly recommended by Hotel staff. We were late being picked up then taken to other hotels to pick up others before changing buses & beginning a long morning of touring Lisbon which was ok but some of which was not really necessary such as seeing the Coach Museum. Belum was good & the Monastery but the walk around Alfama was very slow then we were taken to the Bus Terminal where we were told to find a cafe & we waited for over an hour at a little cafe right under the flight path of planes flying so close overhead every 5 minutes we couldn’t even hear ourselves speak! We were then joined by another group & changed to another bus where our guide then spent the afternoon speaking 3 languages but definitely with much shorter explanations in English! I’ve never been on an organised tour where 3 languages are translated. It’s terribly frustrating. We then went to Sintra & spent less than an hour going through the National Palace - definitely what must be the least inspiring of all the Palaces. So very disappointed to not see Pena Palace or the garden’s & this really needs to be made clear by the Hotel staff. Cascais was nice but we just feel like we wasted a lot of time in the morning when we should have been taken to Sintra for our lunch break NOT some boring little cafe near the bus terminus. Very disappointing actually for what we paid.

We bought tickets for hop on bus for the castle line and Belem. Needless to say we never made it to Belem. The drivers are useless, the box the headphones plug into didn’t work and the pick up points are not clearly marked. The map they gave us is not to scale. We ended up walking from stop to stop trying to catch the red line only to be told that we couldn’t get on the bus, no room. My advice-hire a tuk tuk!!!

I am some one who walks with a cane and have limited ability to climb stairs. We called Dianatours to find out if the full day tour of Sintra would be appropriate for me because it was not recommended for people with disabilities. We explained my limitations and were told that the only real issue would be if someone was coming with a walker because of the cobblestone streets in Sintra. There would be very little stairs and an elevator was available in the Palace. The elevator took you up the the first level to the cafe and an outdoor dinning area. In order to see the palace there were many many stairs and I ended up sitting outside while my partner toured the place. It was the same later on when we toured the second palace, full of up and down stairs. I sat outside unable to do stairs. We relied on them to give us accurate information based on my limitations which were communicated to them. They did not. It was a waste of my money, each time, to sit outside these places that I specifically asked about the need to climb stairs.

Went to Sintra, the guide spoke an amazing 4 languages and I found it difficult to tell when she was speaking My English. A monotonous lifeless and uninformative outing. We spent the first hour waiting for and picking up other guests from their hotels. The air conditioning was freezing, watch where you sit if you’re stupid enough to do this tour. It was a half day thank goodness

DON'T GO ON THOSE TRIPS!! The worst organization I've ever experienced. We have been misssold a trip which was supposed to take us for a full day to 2 cities outside Lisbon. The trip started at 8am but we didn't leave Lisbon till 2.30pm. The tour guide was speaking 4 languages which while impressive, gets annoying very fast when you have to wait in each place and listen to the guide repeating herself 3 times. The make you switch busses and tours 3 times which is also a waste of time and organize lunch in a place with no good food just because it's near their office and they have to pick up more people....