Hospital de Santa Maria - Porto

A terrible experience every time I am obligated to come here. Starting with the arrogant doorman who allows some friends to park in front of the hospital and to others give a different treatment. Lack of parking is another serious problem at this hospital. 3 girls at the Ageas Seguro counter and none of them seem to be working with pleasure or at least doing what is their job and are paid for. They make us feel that we are not welcome and they are there to do us a favor. They complicate what is easy many times, gives the feeling that they take pleasure in seeing people despair. I came to see a room full of patients waiting to be attended and one of them Ageas girls , gets up very calmly, stops attending people, picks up her lunch box and goes to have her lunch in the greatest of relaxation even that the feeling in the room is full of tension and people awaiting for more than 2 hours to see the doctor. The way this hospital is run, I am not surprised that someone told me that in recent years this hospital has lost many contracts / protocols with insurance companies that preferred to seek better care for their clients in other hospitals. A bit awkward in a hospital but... Positive point goes to the cafeteria where the employees are friendly, humble and show pleasure in what they do and in serving well even though they are perhaps the most underpaid.

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O meu filho foi operado há 3 anos, e foi do melhor, desde os cuidados, higiene e toda a equipa. Antes de ser operado é feito, uma visita da equipa que o vai acompanhar, o q faz, com que o doente se sinta ainda mais seguro. A nível gastronomia, excelente qualidade! Vai novamente recorrer ao mesmo Hospital, para nova cirurgia.

Muito bom e pessoal competente e muito prestável desde já agradeço a atenção pelo tempo que lá estive muito OBRIGADO a todos

Muito organizado, todas as pessoas tem de desinfectar as mãos à entrada ter máscara do dia e medida a temperatura corporal,