Hospital da Luz Coimbra

Having read the other reviews I have to say that I cannot understand the negative comments. We arrived and tried to enter using the wrong entrance, the girl at the desk was very helpful and directed us (speaking perfect English) to the correct entrance. We then took a number and waited until our appointment time. I was called a couple of minutes early and dealt with pleasantly by all the staff. We then went and paid and the guy at the front desk went out of his way to be helpful by calling us a taxi. I cannot imagine how this difficult time for us could have been dealt with any better than it was. Many thanks to all the people that have helped us this evening.

We are waiting for 2 hours for a routine scheduled appointment. It has been like that every time we had an appointment here. There are some serious issues with management of the hospital. How can it be acceptable to keep a crowd of patients in the same room for hours in the middle of pandemics?

Been there today with my husband for an MRI scan. Having read the reviews prior to the appointment, we expected a bad experience. But we had a very good experience - everybody was pleasant to us, spoke English (as we don't speak much Portuguese yet), gave us helpful directions, called us a taxi back and overall was very helpful. In terms of waiting times, we arrived about 30 mins early and had to wait a bit at the reception. But it wasn't a long wait. We then went through to the MRI exam quite quickly as well. In fact, the MRI guy let us into the room 2 minutes before the time of our appointment. There were quite a lot of people in the hospital but I thought the staff followed the Covid measures and procedures quite orderly so I didn't notice any chaos.

I visited the urgent care section of the hospital on 4/23/2019. The service was excellent, and the receptionists, technicians, and doctors all seemed to know a bit of English (i do not speak Portugese). I saw Doctor Jorge Velez, and I thought he was very professional. If you do not have an appointment, it might take a bit of time, but I was able to see a doctor fairly quickly. The cost of consultation, X-Ray, and blood test is inexpensive compared to USA costs.

From my personal experience: exceptional service!