SUB - Serviço de Urgência Básica de Albufeira

Very crowded, dirty waiting area, really nasty woman on reception she should have been a prison guard not a hospital receptionist. After my wife got past her with a suspected broken ankle, we were seen by triage, then my wife was given a yellow band this denotes urgent, red for dying, green for minor injuries. Three hours later my wife was called to see a doctorl, the she was told she would need an xray and report to the receptionist I i went to the reception desk and gave her the form. Go over there a. Knock on the door and wait. After the x-ray we had to wait another hour to c a doctor to be told no break just bruised as I am ex army medic I asked to see the films as a second opinion I was told No NO NO not a chance so I asked for copy's for the Insurance again no. Three foot crepe bandage applied no good for support told not to bear on it for 7 days given no aids no meds had to go back following day to pay the bill as they would not accept insurances now 70 euros lighter but worst thing was I had to face that grumpy cow again on the reception desk. Case with hospital and Insurers ongoing.

Depois de uma pulseira amarela suposto atendimento em 60 min Uma ida ao infermeiro para saber simplesmente se ainda havia muitos a minha frente deparo me com uma pessoa sem etica nenhuma que trata os pacientes de mentirosos Sim senhora para quem esta a espera ha 2 h faz uma simples pergunta e fala com respeito sem levantar o tom e o senhor da se ao trabalho de falar assim Deixo aqui a minha dica alguns cursos de etica e de paciencia para quem esta a atender o paciente pois se para nos pacientes a espera nao é facil nao temos que levar com a arrogancia dos infermeiros P.s . Continuo a espera passei pela recepçao as 15h41 e tenho uma pulseira amarela

Atendimento simpático. Na urgência pode demorar, mas pelo menos os funcionários são educados e agradáveis

6 horas de espera com prioridade amarela (urgente)