Pousada Caniçada-Gerês

One of the worst stays.. I’m quite sad to write this terrible review regarding our stay in Pousada da Caniçada. Me and my boyfriend went for a hike in Gerês, which is one of the most beautiful places in Portugal. We decided it was best to stay the weekend, we could enjoy a nice dinner and peaceful night on saturado, rest well and start our hike Sunday Morning. Pousada da Caniçada, was our choice to spend our evening and night. This Hotel belongs to Pousadas de Portugal and it’s part of Pestana’s Group which is not suppose to be bad. I can start by telling you, as soon as we arrived, in our car we realised that not of the Hotel’s parking had surveillance. how? and why? Where is it that guest are suppose to park and feel that their car would be safe?! Then as soon as we enter the hotel we had to look for someone to take care of our check in. If we would just waited there, we would probably stay for ate least 30 minutes waiting… After sometime, we finally found someone to help us. While doing the check in I asked the lady if we could have dinner earlier then our reservation (that I previously made over the phone), which she answers, I don’t know you have to go to the restaurant and ask them. - Why I wondered - you don’t have a phone to call them? are you not the same facility? (I asked this just in my own head) - and there my boyfriend went to ask if we could have dinner earlier which the restaurant said it should be fine. After an explanation on where are room was, here we go, to rest a little bit before our 8 pm reservation for dinner. OMG, when I got to the room I was shocked. It was terrible, the floor was this old carpet, all the walls were dirty, the furniture was old and poorly decorated and the worst, the duvet cover was dirty.. Let me just say if the room cost 80 euros our less I would have no problem with this outdated hotel, but in reality this rooms cost 190 euros per night (superior room with view to the dam). Also just so you know if you are a Pestana member you get 10% of discount, and if you find the same room cheaper in any other website, Pestana will match that price. Anyhow, I felt robbed. It kept getting worst. When it was time we came back to the lobby so we can access the restaurant. To get to the restaurant you pass this amazing living room, with a giant fireplace, and imagine the disappointment when all the lights were off, as well as the fireplace.. It felt like and abandoned room… We sat down for dinner, and because of Covid, they know set the table just when you are sited, which is great. Only problem here, they do not even iron the tablecloth.. The menu is short and poor, and the wine list has an inflation rate that is out of this world. My boyfriend end up just having a glass of red wine that cost 5.00€, and when the bill came this was 50 cents more expensive then the list…When we complained about it, first they tried to show us that the price of 5.50€ but that was the white and not the red wine… You could see the receptionist huffing, and gets what in this situation she was able to call the restaurant to confirm but not to change our reservation… Honestly this has so much potential and it's so mediocre… I hope I don’t ever have to stay here again. It’s too expensive for what it is.. It’s old, outdated and the service it’s terrible ...

The Pousada is very beautiful and it's location it's amazing. One thing that we disliked was the slow table service on the bar, hope that they fix it.

Loved our stay here. Very relaxing and quiet. Very nice staff

Rooms are good, but some room facilities could be improved. Great staff. Restaurant is too expensive for the quality of the food.

The least interesting Pousada in the North. Quite far away from activities as well. Even though the view and the National Park make up for it, the room and full hotel were kind of outdated. Personnel was lovely though and helped us good with what to do. Breakfast was a plus, with a lot of choices!