Gls Aveiro

I've had the same experience as everyone here! Why don't they close this company or fire everyone? They lied saying they tried to deliver, they lied saying they've contacted me to pick it up somewhere and they lied saying incomplete address. TWICE in one week!

Abysmal company. Unfortunately used for deliveries by Royal Mail from the UK. A parcel with guaranteed signed-for delivery and traceability never arrived despite GLS claiming they delivered it. Absolute liars, impossible to get a hold of by telephone, and no answer to online questions. Unacceptable.

We have had the same problem as the other people leaving a review here. Our parcel was stored in the warehouse due to 'incomplete address'. Even though the address was correct. However, we went to the GLS warehouse in Aveiro and lady there was very helpful and we collected the parcel without any problems.

Absolutely appalling. I have been unfortunate to have had my UK parcels transferred through this delivery company three times and each time they just hold the parcel in their warehouse! The remark on the tracking of my items is that they can't deliver because my address is incomplete. My address is complete and I have also given them an alternative address of my local papelaria which is very easy to find! They don't respond to my contact forms or ever answer the phone. Avoid this company at all costs, they are totally unprofessional.

Good news is that I managed to get my parcel. Bad news - it wasn't easy. I've been told that Royal Mail doesn't give all the information to GLS so sometimes it's really hard for GLS to reach the client. I had to call them a lot to get the answer.