Hospital Particular do Algarve - Alvor - Grupo HPA Saúde

More than one year later, my suffering for what was done to me at this hospital continues! On 16 November 2019, maxillofacial surgeon Dr. José Carlos Pernes da Silva Fernandes supposedly pulled a wisdom tooth in a critical position, which is why I had sought the help of a specialist. After many hours in surgery, my jaw was broken, reattached in a totally wrong position, a hole drilled into my cheek, fractions of the tooth as well as its roots were left in my mouth and nerves were badly damaged. For several weeks I was in the most pitiful shape, with such swelling that I could barely speak, taking tons of antibiotics, cortisone and anti-inflammatories. I was so sick that I wonder how I am sitting here writing this today. Needless to say that my bite was also totally off. Only because of an x-ray taken during a desperate visit to my dentist (for Dr. Fernandes everything seemed OK!) did I find out just a couple of weeks before Christmas that everything was very wrong. I needed to have a second surgery most urgently to get the remainder of the tooth and roots pulled, the jaw totally realigned and held in the proper position with elastic bands. Not the right time of the year to find a surgeon to take care of this! Sick as I was, I somehow managed, whereby I was told that the nerve damage could very probably not be reversed. Luckily I ended up finding a wonderful specialist in the Lisbon area who operated on me on 8 January 2020. Miraculously I recovered from that surgery in just about 2 weeks. Instead of 9 kilos I only lost 1! My bite is realigned but the nerve damage was such, that still today, I have no feeling in my chin, my lower lip, the area around the broken jaw. I further have lingual nerve damage on the tip of my tongue. I am reminded of this horrendously uncomfortable feeling several times a day and especially at night. As a side sleeper I keep waking up and must constantly turn. Don’t think that I ever got 3.015,50 € reimbursed for pulling a wisdom tooth that was not even pulled! After emailing the Hospital Particular de Alvor several times I am also still waiting for the patient surgery documents that everyone is entitled to. I wrote to the hospital with copy to the ERS (Entidade Reguladora de Saúde) and received a response that totally ignored my points and was not even signed by an individual with a name. No need to say that my second letter remained unanswered. Attached is a before an after x-ray. Think about it twice if you plan on going to the Hospital Particular do Algarve!!

We waited with our 5year old daughter 1h in a small room with other covid patience to make a covid test. No social distance possible. Than they told us 24 - 48h to get the result. The result didnt showed in this timeframe. you pay a lot for a unresponsible and bad service. Highly not recommendable

Clean,caring staff,good value for the level of care you receive.

My Mam passed away in this hospital 3 months ago today. Whilst she was attended to straight away there was an issue with obtaining a guarantee of payment from her insurance company as it was out of hours. Her health deteriorated during the night and by the time the guarantee was received it was the following day. She was operated on but never regained consciousness and passed away in ICU. I must say the staff in ICU were excellent but Mam had barely taken her last breath and we were asked to leave which was very upsetting for the family. In fairness we got to spend some time with her later that day but I feel this hospital is too concerned about money. That's my opinion.

Fantastic doctors and nurses. Saved my life twice!!