Goldhire Portugal, Lda.

This is the mother company of Goldcar. So, you too, saw a great deal on their website and you want to rent with them? The chances you'll get the online price, are low. If you're not planning to add an extra insurance to that booking, be warned, it's very likely that your will end up buying it anyway. Either you'll be persuaded due to frightening techniques, either you'll be forced to as they will not give you the car with some weird excuse. Make a complaint and customer service takes 30 days to answer you back, just to tell you: you're not right. Customer will always be wrong, Goldcar will always be right. Booked a car for 2 days, should have paid €42, ended up paying €137. You have been warned

On August 22 of this year I, Daniel Kauffmann, made an online reservation to rent a car at Goldcar to be picked up in OPorto. The payment of the rent was charged at the time of booking online and paid by my mother´s credit card, Gleide Andrade Kauffmann. At around 5 pm, at the Goldcar of Oporto located at Rent-a-Car Avenue, 4470-995 at Oporto airport, I arranged to pick up the car. The employee showed disinterest and animosity since the beginning. After I showed my citizen card and driving license, a deductible of approximately 1,500 Euros was charged. As I do not use credit cards, I informed that I would like to pay in cash. However, the employee said that this kind of payment was not legal. Alternatively, I presented the same payment method as was made at the time of the online booking. However, the employee denied this form of payment because it is from third parties, and offered as the only option to buy insurance of approximately 350 euros (which also had to be paid with a credit card in my name). I do not have a Credit Card. I asked if there would be no other way for the employee to help me solve the problem, or if she could ask the Goldcar callcenter for help. However, she said no, and asked if I would like to speak with the head of the business, Mrs. Catarina Coelho. A few minutes later the head of the counter came to meet me and asked what was going on. I narrated all the facts and my problem. The director maintained the same attitude of her employee and said that if I did not pay the deductible or buy insurance I could not pick up the car and also pointed out that I would not have my money back . Upon leaving the store, I was informed by Goldcar's call service that there would be a solution for my case, in which it would be adding my mother as a second driver. Option that was never offered to me. After a few minutes, I returned to the store to ask for a document or letter that describes the facts that occurred at the store while attempting to pick up the car and why I was not allowed to pick up the car. However, the employee who had assisted me from the beginning refused to provide her name. With much insistence from me, the director of the store came again to talk to me and made a letter saying the following: “Because Mr. Daniel Kauffmann did not have enough money on his bank card we could not surrender the car…” Again with great insistence I got the director to inform her name, Mrs. Catarina Coelho I should add that my mother, Gleide Kauffmann, a 75-year-old woman, was verbally insulted in questioning why the manager was treating me in a discriminating and derogatory manner, this happened in front of my daughter, who is a minor. Therefore, I please ask to return the amount of 171.90 Euros to Gleide Kauffmann credit card.

We booked a car via Internet de day before arrival. On arrival they could not find the paymen, so we had to pay again. If we could prove while returning the car we already paid, the 2nd payment would be refunden. We proved payment and not the second payment of € 104.36 would be refunded but the first amount paid of € 71,96. So the actual rent of the car was € 30,-- higher than the amount we booked for in te first place. Now, 2 weeks later, another € 54,70 has been charged through my creditcard. Tried to phone the Faro airport office but no-one bothers to pick up the phone. After arranging all the paperwordk at the airport you get your key,. Nobody walks with you to point out the car you rented. When you inspect the car on damages you will have to walk back, STAND IN LINE AGAIN, to kindly ask someone to walk with you. Returning the car: there is no-one te inspect the car. When you ask at the office they send you outside and instruct you to look for someone. When we couldn't find anybody, we went back in and an employee had to do it with a very negative vibe..... We will never use Goldhire again!

Thieves. Scam.

É uma empresa de aldrabões. Quando se entrega o carro inventam defeitos que já lá estavam e fazem pagar 600 euros a mais do preço inicial. Deveria ser 0 estrelas. A não repetir.