Novo Banco São Teotónio

This is a very odd bank, twice I have been here to ask about financial services and the reception on both occasions has been less than satisfactory. (Lady sitting near the entrance) It is clearly indicated that the bank offers the services I required however without any consideration or unbiased reasoning I was told that it was not possible. I don't know whether this horrid experience is a result of inadequate training, racism (very rare in Portugal) or plain snobbery.