Svyaznoy

There are no questions about the store, but the site was so terrible that I had to create an order three times in order to correctly write off the bonuses.

I like a good shopping network.

Good sales consultant. The only place in the Rainbow Park, where he immediately found the necessary cover.

Good day. By the new year I wanted to please my family with a new phone. Decided to learn about the campaign you buy a phone A6 / A6 + the second as a gift. Appealed to the salon in the Rainbow Park "Ural", 2 weeks ago, to find out about the action. The girl cute has told what conditions, has made an accent, that it is necessary to put 1500 rbl. on the SIM card MEGAFON, if there is no sim card it will be issued. December 15, made an order through the site of Svyaznoy, as we were told that for this action phones J2 is small in stock. During the day we received a call from the contact center and confirmed the order. What was my surprise when a couple of days later I received a letter to the mail box with the subject of the letter "We did not get through to you, your order was canceled." We do re-order, they call us back, they say the order is accepted, we ask why it happened the first time? "They answer, there are not enough phones, only 6 in the Sverdlovsk Region." Well, whoever does not happen, maybe a technical failure. We agreed that in the weekend we will take the phone. We come to the mobile phone 23.12, we say that they ordered the phone through the Internet. The young man takes out the phone, asked for his passport, silently, made out something, asks for the amount to be paid. I say, have you already credited money on a sim card? He, "yes, the money is already there." I think it's strange even the number did not ask, apparently wrote off the order. It's interesting, gives boxes and simka, all go. I ask him, and check the phone, and the second one for me. And then you have a SERVICE IN THE WHOLE BEAUTY. At us clients check, I speak, that is at you self-service? In response, here are the scissors, here's the cutter. I think well, okay, we'll cope, the main thing was shopping, the second question, why the second SIM? The answer, we have so provided for and can not be returned, only a new SIM card. I say, why did you all do it in silence, they did not inform me? Brilliant answer, ordered through the Internet, here in the contact center and ask. There are complaints, so write there, but they will tell you too that the SIM card does not return. At the same time the question sounded why they silently issued the second SIM card without my consent, although there is an acting one? Why did not you check the phone with the customer, you're the same organization with an online store? I have never seen such a service. The online store is working for itself, the office is on itself, where is the team or do you have different organization? And you are aware that the bonuses and zarpalatu organizations of retail and wholesale trade, thanks to their customers receive? At the same time the head approached, and says yes the conditions are such that you only take a new sim card. I have a question for you: "Do you know the law on consumer protection?" What kind of deception? where, in the office or officially on the website, do you misinform your customers? Here is a clipping from your website: " How to use this offer in the Svyaznoy store Come to the store Messenger. Choose a smartphone from the list. Refill the account with a new or OPERATING SIM card account of MegaFon * for 1,500 rubles. Pay with one check. The offer is valid in Svyaznoy stores, points for self-delivery of orders and the Electronic catalog. Give yourself and your loved ones a new smartphone! Your incompetence and not knowledge of the terms of the shares, lack of interest in working in a team, interest in clients is simply surprising, indifference. You are motivated only by the benefit, in order to earn additional points on clients, while you have the audacity to assert that the client illiterate and does not understand anything in the conditions. Why advertise for customers? Marketing apparently works separately from sales offices? Improve your service, go to trainings, be attentive to your customers!

I came to buy the iPhone 8 in cash, I was told that the acquisition of a sim card is a prerequisite for any purchase of the phone ... I said 100 times that I did not need it, eventually they took my passport (for the supposedly telephone) and began to issue me a sim card , as they said for free .... they said that they immediately block it as soon as they issue ... they do not have the right to do so, I took the money, the passport and left