Akademiya, Mnogoprofil'nyy Meditsinskiy Tsentr

We contacted the surgeon Oleg Alekseevich Nikonov at the Academy on Stasova Street 18 for the removal of a wart in a child on December 14, 2020. I want to say thank you for your professionalism and kind attitude towards the little patient. He explained everything, found an approach and quickly performed a painful and unpleasant procedure for the child. Thanks to the nurse (unfortunately I did not recognize her name) for working with him on the shift that day. Kind, sympathetic people who love their work, treat little patients with understanding and lack of irritation. May God grant such specialists health!

I signed up for a procedure with Laura, they didn’t take payment at the reception, they said I need to first consult a doctor or not, although a few months ago the doctor already spoke about the need for repeated procedures. Okay, this is not a big deal, she came to the doctor, she says that they will not do the washing without examination, well, I agree to the reception, but the doctor is not ready to accept without payment, after the reception it’s impossible to make payment, why, I go through all the catacombs of the center to (to Stasov, the registry is really catacombs) the queue is not happy that I am waiting for the queue, they don’t know that I have already defended it, I pay for the appointment, they still don’t take money for the procedure, I come after the registry, and there I’m already another patient, I’m waiting until he leaves, I go through an examination, they prescribe a rinse and two more strokes, and then everything starts in a circle, they don’t do the procedure and take the strokes until they are paid, I go through the catacombs to the other end of the medical center at Stasov’s registry, again I rush to the registrar out of turn, there are already new people in the queue who are not happy, because they don’t know that I’ve been here twice already! At the reception I pay for the procedure and smears, I go again to the doctor, and there is another patient, I sit again waiting, the nurse comes out and says that I only paid for the smears at the base, but there is no washing procedure. Well, how so! I told the receptionist what was needed, they told me how much to pay, I paid, I don’t know what you have and how much you need to double-check, but have I taken everything into account, I ask the nurse to clarify whether they will immediately accept me for smears and washing, and then washing when leaving I’ll pay, she clarifies with the doctor, the doctor says no, you need to go to the registry again and pay for this wash first. I go back to the registry for the 4th time !!!! There are already new people in line who, like the previous ones, are terribly not happy that I am out of line. I pay, I go again to the doctor, but they’re calling not me, but another patient, but the fact that I’ve been going through your quest for an hour apparently does not matter! They call me into the office, the doctor accidentally touches my bag, which falls and all the contents fall out, the doctor, of course, is worried, I, too, look like nothing was broken, I was washed, finally, I go out of the center and examine the phone, and his glass cracked, so I went successfully to your center, not only did I run several times from one end of the center to the other, I paid you 4 thousand for all the procedures, I also received a broken phone, which I received two months ago for 20 thousand bought, super! This is the most important question for you, gentlemen: why do you not trust your patients so much? all paid clinics practice that you can do the procedure, and then pay for it, if you’re afraid that the patient will run away without paying, accompany him to the nurse, but not to mock! Academy on Stasova, doctor Ptashnik.

The worst private clinic. I went through more than one clinic. But this one with the worst service. Queues Sensation of being in a regular clinic. It’s not possible to get to the doctor! You won’t even reach the hotline. Addressed more than once here. But I won’t come again!

It's just awful!!! The queue to the registry is 30 people .. to the very door. Although no, while standing in line, the queue was formed on the street .... on the street! In winter !!!! About the queues, I read reviews a year ago and hoped that something had changed, but no! The service that I need can be obtained only in this branch of the clinic! There is no more choice in Ulyanovsk ... 2 hours on the way to the clinic and 30 minutes in line at the reception. To pay not small money🥺 Why make an appointment with so many people if the reception desk fails

Being a client of this MC for more than 10 years, I want to note that every year the service is deteriorating. Doctors work great and in order to get to them, you have to endure this low service, namely: 1. Nurses at the reception desk are constantly dissatisfied with something, work slowly, periodically go away somewhere, casually communicate with clients, and allow themselves to talk rudely with doctors and other nurses. Is it really impossible to follow this and somehow punish the staff? 2. Long lines at the registry. Arriving at the medical center in a timely manner, you can stand for 20 minutes in line at the registry. 3. Often you have to wait in line for a doctor or ultrasound, although it is recorded by a certain time. 4. Now you need to book a massage not at a time convenient for the client, but when the doctor has free time. Those. on one day it can be at lunch, in the second-evening time, and on the third day there can be no free time at all. And why do doctors do massage now? ... 5. In the X-ray room there is no film for printing the picture .. In general, the private medical center gradually turned into a regular clinic ...