Post of Russia

On the Internet it is written that they work until 20:00 but in fact until 19:00

Please pay attention to the post office -79. With the change of staff, changes have also taken place in the work of the post-secondary school, service for disabled people, if before it was out of turn, now our wards have to stand in line. The queue seems to come because employees are adapting to a new place, they aren’t working fast at the computer, they can look for a cash on delivery package for up to 6-7 minutes, they can claim that it isn’t there, then they really find it when the boss apparently comes to the rescue named Elizabeth. Which works very quickly and always justifies its specialists by exposing the 79 clients of the branch to the wrong. For a long time, our wards with disabilities traveled with a power of attorney to receive parcels. For some reason, the department closed earlier in time! On March 4, I personally arrived 25-20 minutes before closing, the glass door was closed, after a while a technical technician washed the floor, didn’t open the door, started a dialogue, knocking on the window the specialist raised her eyes, and apparently didn’t see or hear how we asked to open Door. Going around this house, they knocked on the gate in the hope that conscience would wake up and hear a knock. Silence no one came out. I had to go back and ring the bell for the disabled, for a long time no one spoke and already exactly at 19:05 a beautiful girl Elizabeth appeared, gesturing at her watch and saying something behind a closed door, I could not hear it, since there was a road behind me on which humming machines kept rushing through. Of course, they tried to cry out explaining that the packages came for the disabled, but nobody apparently heard or did not want to hear. Being on the spot, I took photos on which time is displayed, which confirms the fact that the department was closed earlier in time. I don’t want to argue with anyone, to find out who is right, I want our disabled people to be treated with compassion and not kept in line. Our organization was notified by call of the received correspondence, and parcels, since we wrote an application for on-call service, 5 years ago. In addition, this is not the first time our organization has asked the postal management in writing to consider the possibility of installing a terminal or other technical means for the purpose of calculating on a card !!! Since it is very difficult to hire to pay for a taxi, people with disabilities should go to the nearest branch of the security bank to withdraw money, then go back to the department to pay for the parcel! If you need signatures of the wards of the disabled, we are ready on the letterhead to write again the official appeal with the signatures of the wards of the disabled !!! And also, dear, management, please take out the snow and clean the track next to it so that you can bring the ward of the disabled person to the door, and so having to leave the car is not clear where to get along the slippery road through the snowdrift. The snowdrift is directly opposite the front door to the compartment. We write all this not so that you scolded your subordinates, but so that you create decent working conditions for the staff, so that they would kindly, without nervously serving the department’s clients, then our wards would not have any complaints or insults. Non-correct display of hours of work on the site from 8:00 With great respect and hope for understanding Olga Cherepanova and Masha Marchevskaya

The department is always clean and tidy. Not when there are no queues. The operators are polite and helpful. They will always help and resolve issues. Thank you very much .

Branch 79 is located in a rickety hut. I visit him at least 2-3 times a month, because I write out all small things from China. Often there are queues. A lot of people come, especially people with all sorts of payments. The computer equipment in this department is either from a museum, or from a landfill. But everything is compensated by the staff. The staff are friendly, competent. When the queue is accumulating, the employee engaged in the processing of documentation, necessarily gets out of his place, collects receipts from people who only receive and issues parcels, which greatly relieves the queue. If you arrived a minute before closing time, you will be surely served, but you don’t have to linger. Mostly middle-aged women work. We can only thank them for their diligent work in difficult conditions with, as far as I imagine, not a very high salary.

The impressions are contradictory, then great, then sucks