Pod Kablukom

Bought shoes in this store, 2 pairs of clogs. Four days later, the shoes came loose, the threads stick out. Shoes were under warranty for a period of one month. They brought it to the store for 11 days. At the request to exchange the goods or return the money, they answered us, let us repair you, sew and seal it. Upon our refusal, Tatyana Mendulina, senior seller, continued to insist on repair and examination. The seller began to be rude and raise her voice. She is not competent and does not know how to communicate with customers. After I showed her the law on consumer rights that I have the right to a refund or exchange for a new product, she also insisted. After she left altogether, ignoring us. Only after I dialed the hotline number of the store did she deign to draw up an act for a refund. On the return of funds, the seller did not even apologize for his behavior. I faced such rudeness for the first time. The request to the management to teach its sellers to communicate with customers culturally and politely. To familiarize them with the law on consumer rights, which not only indicates the rights of the seller, but there are points for returning shoes of inadequate quality, which they must know! After such communication, any desire to visit your store disappears. After I left a review in the book of complaints and suggestions, I leafed through the book and read it. Many reviews were on the topic of rudeness of sellers. That is, the management does not take measures to eliminate comments. In accordance with the negative reviews, it was clear that it was more profitable for the store to repair shoes, rather than exchange them or return money.

A good choice of quality natural footwear for all tastes. The prices are average. I was given a pleasant 10% discount, for which many thanks.

large selection of goods. great service

the store is not bad, the shoes are good, but the prices bite!

The service is good! three times ordered, the quality is super, I am delighted, I will order more, well done!