Promsvyazbank

Not so good

Saturday and Sunday closed. Very uncomfortable. These are the only days when it is convenient for many people to visit the bank to resolve any issues.

How to contact you? They do not provide information on the hotline; they take data; they inform that they will contact me, there are no calls. By mail and whatsapp no ​​one answers

Atomstroykompleks sends this poor bank to open a letter of credit for the purchase of an apartment. From one branch sent to another (supposedly there faster). Cesspool complete and here and there. Two hours of lost time. Employees do not move. The only thing that they can do well is to spend hours interviewing those taking loans both live and by phone for the whole office.

I don’t know about the rest of Promsvyazbank’s branches, but the atmosphere here is terrible, but first things first. I come to the bank on the appointed day and hour of the transaction with the entire package of documents, everything is already on my ears: the developer and the bank's head office in another city. No one is waiting for me, I have to look for where to go: I go to the end of the main room, and choosing one of the doors I go into a narrow passage where several tables with employees and an office are located, I ask the employees that I have a deal now, and me are asked to wait 30 minutes. And then all this time (and even the time of the deal itself !!! While I read all the contracts, sign copies) I sit listening to the employees in two adjacent reception windows (out of three !!!) right at my workplace to the entire department (literally, because there is very little space) discuss their personal life. They simply do not have a separate office in the bank where they can be quiet, calm, and without strangers, and especially !!! without any chickens exchanging various gossip with each other. What they have is 1 table in the foyer meter by meter in the corner and 2 chairs for all. Well, everything seems to be, all the papers are signed, the work is finished, the deal is completed, it seems like it's already evening, I, relaxed from the fact that everything is over, return home. BUT ALREADY THE NEXT DAY I get a call from the head office from another city, and, apologizing for the employees of my local office, they tell me that some chickens have messed up something and have not completed something on the day of the transaction, and they have as a result, something did not go through there and the contract was canceled. They ask me to come back and renew the contract, and so, I again have to spend a whole day of my time, which I do not have enough groundhog even without. Well, realizing that today I won't be able to do anything from what I planned, I discard all my plans, return all the stress before the deal and again go first to the office of the insurance company, where they renew my contract for the current date, then again I drag a bundle of documents to this ill-fated office, to another part of the city, where employees are paid a salary for gossip, and not for their work and competent performance of duties, so that clients do not have to face slavery of obligations to the bank after signing the contract, and also enter into additional slavery before the contract , forced to travel every day, not forgetting to stop by the church, ordering every time a prayer service for all chickens, so that everything is good in their personal lives, and there never was any gossip that they could discuss, and nothing would prevent them from doing my job. In general, in an amicable way, it would not hurt to fire them all, let them sit in the top five at the checkout, here it is, their level of responsibility, they belong there. Summing up, I boldly declare that this is a dump, not a department. P.S. no one in this department ever apologized (they took the situation as normal, as if it should be so, and every transaction goes through that way)