Pegas Turistik

Mid-range service.

Well hello, dear unsuccessful friends regarding the trade in air tickets. We turned out to be a family in the Siberian Molly, realized that we needed plane tickets. Looked themselves on the Internet, found an interesting option, but here we turned the salon Pegas Touristik. For the sake of interest decided to go, suddenly they have a better version of what we found. I paid through Google pay, the price for some reason has already become 35500 (imagine that the price is getting cheaper? It's already very strange). Okay, I'm just better. I pay for the phone, and the girl after payment is: - And what about you, Halva? What did not you say? - Well, yes, Halva. And what? - Then there will be a surcharge, now I will calculate how much. While one girl went to count, the second one told me with a reproach "I need to warn". Did not quite understand what I should warn about, how should I guess? Maybe I should have called in advance and said that I would come, get ready, rest before this? Very strange behavior of the sales specialist. As a result, the girl counted me a surcharge of 8 percent. In general, I was not against paying extra, I still stayed in the black, although the second expert's comment got me very hooked. Then we had the following dialogue: - We need to pay more money. - Ok, tell me where can I read that I have to do this? - With us, the bank takes a commission, we will not pay it ourselves. - Oooh. And in the contract it is registered? - No, the treaty does not have this - Then I see no reason for a surcharge - In this case, do a return - Let's As a result, the return was made without ohany and dissatisfied people, although it took another five minutes, and I also had to look for and get a physical map, because their terminal can not return through Google pay. Although I'm judging by the whole situation, I tend to believe that the problem is not even in the terminal, but in specialists. By the way, I know perfectly well how this card works and how partner stores should work on it. The extra charge is an incorrect approach as a whole, which the bank will certainly be notified, let alone the work of sales specialists I consider absolutely incorrect. By the way, if anyone knows, is it generally normal from the point of view of the Consumer Rights Protection Act? And then I really like writing official papers. As a result: I was not against even overpaying, if I had been given a worthy service and correctly sold overpayment. And in fact I see the following picture: - Sales specialist confused us on the subject of luggage and hand luggage, in the end we explained to him how to read the information on the ticket; - Specialists expect from customers superpowers like reading thoughts, which you need to warn a specialist; - Absolutely incorrect behavior in processing objections "we will not pay for you"; - general unhurriedness in the work of a sales person. I went to the principle and therefore did not pay. Moreover, until I receive any confirmation that the situation in this office has changed, the entire Pegasus network is uninteresting for me, since this includes the management's assumption that such people are sitting as sales specialists. And at the expense of Rospotrebnadzor, I, perhaps, will also study the topic. Good luck to you. PS. If there are any doubts about the reality of the recall, I will be happy to attach checks with payment and cancellation of payment, it will be easy for me.

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