Bank Vtb

Responsive staff. It is very difficult to withdraw large sums, 40 days you have to "lie down" so that "the evil spirit comes out"

During a pandemic, they work not from 9:00, but from 10:00. The unblocking of an individual's account during bankruptcy is done every other time

Horrible service, rude, bullied. a lot of people in line. We went to the cashier for a coupon, the cashier did not redirect to the operator, sent to take another coupon, laughed that she would have time to go out for lunch before our turn came up. And left for lunch. As a result, the operation, which takes 15 minutes, took us 2 hours. During this time, it was possible to go to another department and return. In general, I do not recommend this branch of the bank.

I came to replenish the account, stumbled on lunch for legal entities from 13 to 14, lunch was not indicated on the signboard and on the Internet, I lost an hour of time.

This customer service bank is like walking to the moon. Branch on the street Baikalskaya, 241 is small, there are not enough armchairs to wait for your turn, more precisely three sofas for 8 seats. All people who came to this bank for various reasons are standing at the door because places are always and always occupied. Stuffy. Electronic queue - there is no voice alert, only the signal is in the corridor, where the ATMs are hard to hear, but there is nowhere to stand inside, let alone sit down. And most importantly, if your application for a loan is pre-approved, it is not a fact that you will receive it, because the bank does not work with non-working pensioners and this income is additional - according to a VTB-24 employee.