WHITE,

I ordered flowers on the recommendation of friends for my mother's birthday remotely via an instant messenger, because I live on the other side of the world and wanted to please the birthday girl with a beautiful bouquet. Flowers are far from the cheapest, prices are akin to California and delivery is not included. Before sending a photo was sent, which I approved on the go, because made sure that the requested color scheme was observed (who could have imagined that instead of a photo, it was necessary to request a close-up detailed video and to scrutinize and analyze the state of the colors for quality that could be guaranteed a priori). In fact, the flowers delivered by the courier were not the first freshness, with obvious signs of wilting. Mom is a chemical technologist by training, but she also had the naked eye to assess the state of the bouquet. In addition, she consulted an expert florist from a nearby store to ensure that the flowers are not fresh. Then phoned the salon, the mother told the seller that the bouquet did not meet the requirements and she would like to change it to a fresher one, for which a refusal and explanation was received that the flowers cannot be exchanged or returned. Here I will note that there is Article 18 of the Law on Consumer Rights, which says quite the opposite, clearly and clearly. However, for a short time she brought a bouquet to the salon, by the way, filled with beautiful flowers that didn’t fade at all, but were very fresh, where by persuasion, crying out to reason and conscience and annoying tears, she still managed to convince clearly pre-received instructions and stood for life, and to death a consultant to exchange flowers. I note this is the day of her 59th birthday, a joyful celebration, which turned into a fabulous extravaganza. After an hour of discussions, the consultant changed the flowers indicated by her mother, adding that in an hour they would begin to wither, which, by the way, did not happen a day later. I would note that it would be ethical if, instead of these squalid manipulations with dotted color exchanges and as a result of disturbed aesthetics of the bouquet, she was given a new composition, equivalent in price or monetary compensation, bringing immediate apologies, as is customary in civilized countries, where the relationship between business and the client is based on mutual respect and where the small business protects its business reputation and treats its customers with dignity. ——— Mom hesitated and did not want to talk to me about this incident so as not to upset, and I am grateful to her that she did decide and told, because it is absolutely not from the field of emotions, but from the field of knowledge of her rights, integrity and social, interpersonal hygiene . And if my mother was in the place of my teacher, or doctor, whom I would like to express my gratitude? Get, dear, flowers on the last breath. It is shameful and embarrassing to even imagine the bewilderment, awkwardness and the whole range of feelings that such a “gift” can cause to the recipient and leave a negative imprint on the giver’s reputation. I immediately contacted the owner of the business, in response received an unsatisfactory comment and sluggish excuses that they were sure of the freshness of the flowers and their Moscow supplier was already informed about the status of the flowers provided. But only, I dare say, the bouquet was not a distant Moscow supplier, but quite a competent expert florist of the salon “White” or, even more so, the owner herself, and it was they who had to eliminate the marriage at the initial stage and provide a high-quality product. If the flowers are delivered defective on an ongoing basis, it is worth contacting the Department of Rospotrebnadzor, they will hold the appropriate verification measures. But surely, neither my 59-year-old mother should indirectly come into contact with the logistical problems of this flower business, suffering emotional damage, not one of the clients. I hope this precedent will serve as a lesson and henceforth this salon will be more attentive to its customers, learn to work with them at an appropriate level and, instead of engaging in discussion battles for each dead stem, will begin to fight for their business reputation.