Dynamics Arkhangelsk Renault (Reno)

The most negative emotions were caused by this salon and its employees, namely Inga Savinskaya! Ten days ago, we signed an agreement on the armor of the Renault Arcana car. Two days ago Inga calls us and says that you can drive up for the car. She also confirmed that the price remains the same. We live in another city, but quickly went for the long-awaited car. What they got in the end: the car magically became more expensive in the morning, as Inga claimed)) There was no set of winter tires (although this was also discussed!) And also to our remark that she did not warn us, and that we were going from another city just like that, the girl replied “You are also wasting my day off! Because of you, I've been here since 9 in the morning, but I could be with the children! And when we wanted to return our money for the reservation, there somehow it was written "the seller will return to the buyer the amount of 0 rubles !!!" VERDICT: - Firstly, advice, dear people, be sure to read the contracts, and try to choose a good consultant. And also look at offers in other cities, they can be much more profitable! Secondly, I would like this review to reach the leaders. So that they pay attention to the professionalism of their employees, and explain how it is inappropriate to communicate with clients! P.S. Dear management of Renault Dynamics Arkhangelsk, please pay attention to the employee Inga Savinskaya!

Duster phase 2 was purchased on 10/03/2015 Focuses started on 10/04/2015 The machine was operated until 06/19/2018 During this time, the following works were performed under warranty: - Painted rear bumper and tailgate - The instrument panel, the fuel pump, the wiring to the rear of the car were replaced - the replacement was carried out due to a malfunction of the fuel gauge, which could not be eliminated (with a full tank, one division may burn, or hang almost at full scale). Repeatedly it was necessary to pull employees to a gas station to record the facts of a malfunction, which were refused under various pretexts. On October 6, 2015, no one even approached the car, the application was accepted with difficulty. - the rear bumper was moving away, the masters were treating the disease simply. They wound it into a roll with electrical tape with a diameter of 1-1.5 cm and put it under the latch. When checking the quality, they dragged on for a long time, meaning that I could not be present when the bumper was removed. They promised to film the filming process. In fact, they did not. They explained that there was nothing there, although with a gap of several mm between the bumper and the latches, a roll with a diameter of 1-1.5 cm could not fall out. - the parking brake lever was replaced due to a malfunction of the end - the brains were reflashed - Starline alarm was installed in the salon when buying a car. At the same time, turn signals periodically lived their own lives. The disease was treated simply by restarting the engine. Quality control and independent examination were carried out in 2018, which did not establish the cause. The fact of incorrect work was recorded personally on video. Then the car was brought to the salon with a malfunction. The receptionist at first refused to record the fact of the malfunction, but after the start of the video filming he recorded it. True, then the photo and video recordings made by the employee of the salon "disappeared". - when they made the diagnosis of incorrect operation of the turn signals, they broke the connecting piece of the direction indicator and put it back. Changed only after 2 written requests. - they tried to blame the signaling when diagnosing the operation of the turn signals, and dissolve it for money. After negotiations, I agreed to payment in case the reason is proven. I didn't find the reason, I didn't pay anything. Turned off the turn signals from the signaling. The result did not give results, after a while the malfunction recurred. - 04/22/2018 the electronic systems malfunction indicator turned on. The diagnostics carried out on 04/26/2018 showed a malfunction of the limit switch of the brake lights, which at the same time worked properly. We put a replacement one and ordered a new one under the guarantee. On May 12, 2018, at 10 a.m., a new terminal was delivered. After that, on 05/13/2018, the indicated indicator turned on again. On May 14, 2018, a replacement end was installed again, while the documents were not issued, and they did not respond to written statements. I traveled with this endpoint until 06/11/2018, then the malfunction manifested itself again. From the moment of purchase, the correspondence consists of a folder of several centimeters. Also documented using photo and video recording (telephone and recorder). The salon cannot diagnose and eliminate individual malfunctions. They drag out the consideration of issues in every possible way. The mechanic himself. After the bumper, the work was carried out strictly in my presence. My intuition did not disappoint and began to communicate officially after the first visit. The appeal to the manufacturer did not give any result. Then they changed it under guarantees, through the purchase and sale With a new one, this was not the case Yesterday 12/04/2020 turned again On the handbrake, the pointer lives with its own life At first, we tried to dilute it by 850 rubles Then on the street the malfunction was confirmed, how they drove into the box it worked as usual Dismantled looked at the tip, worked with a file I signed the papers when the car was handed over and they didn’t give me the papers. Today they called, after contacting the Renault website like internal papers But in fact the fur is damaged Then prove that you didn’t do it yourself.

I still have an unpleasant aftertaste from buying a car in this salon. The fact is that the car was purchased with a car loan, and when I got it I was promised to install an alarm. At the time of the transfer of money, it suddenly became clear that the installation simply would not be included in the loan amount, it had to be paid at the checkout. Here's a gift! I had 20 tr. pay by credit card.

Thanks to the car dealership for our new car. We contacted, ordered, and after 10 days we got what we wanted! Many thanks to our manager Dmitry Obukhov, only positive emotions from communication and his work done. Helped throughout the entire process. I also want to say thank you to Maria's credit manager. Well done !! Recommend this salon and these staff !!

They will tell, show, conduct a test drive, count the payment options: credit, cash, state programs. But the taste and color, as they say ... everyone chooses for himself.