Shell

4h 05min there are red emergency buoys at the entrance to the gas station, the gas tanker said that it was not working while the gas station had to go to another

O4.07.19, in the evening, visited the gas station on Taganrog. I am not a Shell client, but the need forced me to use the services of this company. Himself I am the head of a trade organization, I know like no one else that customers are extremely unwilling and rarely write positive reviews, but do not stint negative ones. He was surprised by the quality of service of the staff of this unit and considered it his duty to leave a positive comment. Service to a level above most competitors, in contrast, it becomes very noticeable. Both employees, the assistant and the cashier were very polite, working promptly. I do not know your service standards, but I think from my own experience they have fulfilled all the requirements. Established contact, identified needs, asked questions, offered a companion, thanked and said goodbye, promptly worked. It is very important that from the beginning of the transaction to its completion, all participants in the process are harmoniously performing their duties. Frankly, we do not manage to get a similar result in all divisions. Perhaps this result is due to not a large flow of customers, rather their absence, but usually at such points the motivation of employees is low and as a result the worst level of service. Well done, keep it up! Of the minuses: 1. the trend has long been strengthened not to impose goods and add. customer service, and sell on demand. At the moment, most companies are trying to provide a quality and non-intrusive service as a competitive advantage. I think there is a bend with the number of additional offers, it is not a big discomfort. I think it is enough to focus attention on the fact that you can use the services of the buffet and the store, focus on a maximum of two positions, the blind do not drive behind the wheel;). 2. Zahn for fuel is one of the most expensive in the city, I think this is the main problem of the lack of mass demand. Good luck in job!

The best gasoline, especially the 95th. This gasoline will not spoil the car engine. Refueling is open year round, 24 hours a day. There is always the opportunity to refuel. There is a toilet room, clean. There are related products. On weekends there may be no tankers. If you are a regular customer, you can get a discount on the purchase of gasoline from them.

Sell, yes fuel is good, no words. But they work on a franchise and have no relation to Bashneft. Fuel bonus cards are not accepted. What the !? How did it happen. #bashneft is not real .- ( I’d better go to Gazprom or Lukoil.

I do not advise refueling. Brazenly cheating. I don’t visit this place anymore.