Aeroflot

Awful experience with manager. No customer service in their job. No safe distancing in waiting area and not all people take number and wsit for their turn. Apparently you can just walk to the first window and they will do your request without even checking number. I love aeroflot in general but experience in this office was very bad memory for me.

My family name Mr / Hanna My ticket no. was 5553868658341 My email address [email protected] I have a complain, the operator agent aeroflot code no. 8929 I prefer if you listen to our call by yourself, I called on 7th of August at 9.37 am Moscow time. She uncooperative agent ،Inexperienced, unprofessional, harms the business reputation, 1-I was on hold all most of the call, she don't have any information how to do her work! 2- she asked me to pay 65 € online, if I want change my flight ticket, but this wrong !! because later aeroflot office in murmansk office give me voucher +174 € instead of pay 65 € !!!!! 3-she asked me to pay for second time my luggage, I tried to explain to her I paid my luggage and I have receipt, she said if you change flight you should pay new luggage!! And this also wrong, because I called later aeroflot hot line,  answer me other agent she said, no need to pay for luggage, I need just to show old luggage voucher for aeroflot office and it will be easy to fixed the situation!!! Unbelievable wrong information she had or maybe not wrong information, maybe she get commission that is why she try to sale to me extras fees!!! Shame on aeroflot to use this cheap way to stolen passenger money!!! Huge thanks for aeroflot office in murmansk city, all agents in murmansk helpfull professional.

Really bad customer service, terrible airline

One of the best airlines in the world

The most terrible airlines. Never responded to any claim