Setelem Bank

I took a loan in a network, pay through Sberbank online. Today we received an SMS "Auto payment" Cetelem Bank "has not been executed: the terms of the agreement with the service provider have changed." I call support to clarify what is happening and whether it is possible to continue making payments through Sberbank online. The specialist (I did not remember his name) assured that everything is in order and the Sberbank has a problem, so the reason should be clarified at Sberbank. Sberbank advised me to create an auto payment again, which I did .... And then finally those changes came out. " MSK either on a weekend or a holiday - on the first business day following the day of payment. " My auto payment falls on the 10th - Sunday ... Tomorrow I will still call to inquire about insurance and payment changes from Sberbank, because there are reasons not to believe the words of a specialist.

Disgusting bank! We took a car loan, sent all the necessary documents to the bank employee (a copy of the TCP and STS), allegedly due to problems with the mail, they received only the first page of the STS. Nobody contacted us, said about an incomplete data package !!! And now they demand a fine of 10,000 !!! They do not take their word for the bank employee who sits in the car dealership, and they clean the mail every 2 weeks so that there is no way to confirm !!! ATTENTION, FRAUD !!!

They took a car loan at a setel bank. Paid almost to the end. All emerging issues were resolved very quickly. I hope that this is how it will end. Acceptable percentage. I especially want to thank the employee of the bank, Ilyas, who promptly helped me twice in urgent matters on this loan. A very responsible person with a capital letter. In the future, I would like to cooperate with this organization.

Great bank. I took a consumer loan in it, I liked the application, it is convenient to pay directly from home, from the card, it is convenient to track the balance. The office has good staff, everything is clean and tidy

I took a car loan in 2019, told everything in detail, offered the most profitable program and interest rate, you could always get on the hot line and quickly find out all the information that you need, the staff are all welcoming and friendly. I recommend this bank💪 The bank management is excellent, Ilyas is very polite and always ready to help.