El'dorado

The store cancels paid orders unilaterally after many days of waiting, even if these products continue to be available for purchase on the site. Still, instead of canceling, the status "changed, customer confirmation" is required for the entire waiting period for delivery, and no one will notify the buyer that he is waiting in vain. Those. the store directly violates the civil code, the government’s decree "On the approval of the Rules for the sale of goods by remote means" and the law "on the protection of consumer rights". Support does not offer a solution. This is not found in any other trading network of the city. Eldorado canceled two of my orders in a row. That I canceled the first, I found out by chance, going to check the delivery status. He hung in a state of "changed." By that time, I had been expecting delivery for 11 days, but there were still as many. And if I did not decide to check the status, I would have lost as much as 20 days instead of 11, because the store did not notify me of the cancellation, either by phone or by mail. Saport assured me that there is no product in stock, so you need to make a refusal in your account. -I agreed, because this product really disappeared from the catalog, and the model I needed was in another store. The next day, I made an order for another product - a washing machine. After 6 days, her delivery was also canceled, but this time without my participation by the store itself (at the same time, the status in the personal account does not correspond to reality: "The order was canceled by the client"). I called the support service, where they told me that the product was not in stock, although it remained available for purchase on the site even a week after payment and did not disappear from the catalog for a day! Accordingly, the washer is actually in stock - this is not the case when the site does not have time to update after the last instance has been backed up and takes a new order. It's not a technical error. Also, there was NOT a price error - it did not change during the period 2 weeks before the order and within 10 days after.

We ordered a split system. Everything arrived on time. The packaging of the goods during the inspection was complete, everything corresponded. When shipped to our vehicle, it turned out that one clamp on the air-conditioned box was torn while being lowered to us in the elevator. On examination, I saw that the insulation roll had disappeared. not necessary)) So keep in mind that unscrupulous workers who soooo need isolation can work in the store)) They steal, lie and do not blush. I won’t go to this store anymore.

It’s a wonderful store for me, though I read bad reviews, but all the equipment that is in the house, except for phones and laptops, was bought exclusively in Eldorado, and some of them are more than 10 years old and serve faithfully !!!

Everything has become very expensive. First, the price is raised, then a discount is given on it.

The minimum range of goods. Not a convenient online store. You cannot find a consultant in the hall.