Vodoley Magazin Santekhniki

Disgusting store and no customer focus. We bought a complete set of plumbing and a hidden hatch for a decent amount. As a result, the hidden hatch turned out to be defective, we informed the manager about this on July 6, 2020, sent him a video of how the hatch was difficult to open. To which we were told the words of the suppliers: "everything is fine there, you need to loosen the hinges after laying the tiles and everything is ok. Did your worker generally install hatches and did the repairs?" Those. doubted the professionalism of our master. But even after laying the tiles, the problem was not solved: the hinges were loosened, but the hatch did not snap off and it took considerable physical effort to open it! After contacting the store, they finally deigned to send an independent expert who found the reason in the old (!!!) details of the snap off. The store offered to order better parts and mount them. What prevented them from immediately sending an independent expert? We went to meet the store, although we could recover from them in court all the costs of materials and work and compensation for moral damage. On August 4, when the manager said that they ordered the parts, we waited for a solution to the problem as soon as possible. On August 9, they asked the manager what the details were. They promised to give the answer on Monday. After again my own appeal to the manager (why should I, and not he, control the execution of the order ??) It was reported that the suppliers did not send the details, because it is not cost-effective (!!!!) I was just shocked. Then they added that the order will go 4-5 days from Samara (!!!!) So many days the cargo goes from Moscow, firstly. And secondly, have you ever heard about express delivery in "Aquarius"? That the "Aquarius" store, that these suppliers - this is one Sharazhkina office. It is probably impossible to work with such a zero customer focus these days, but it turns out that people in Chelny do not know about it.

Good store. Helped with a mixer once or twice. I was looking for a specific model. We agreed to bring it on order only here. The rest asked for an advance payment and a frantic waiting time. We managed in Aquarius in a week. I definitely advise you to visit this store.

Неплохой магазин,но получение товара ждал полчаса. Понимаю,что склад переделывают,просто ждать устал,да и время поджимало.

Today I went to the store. The girl was sitting on the phone. So she was sitting. The buyer is in the background.

Overpriced, although the seller is a very friendly consultant, plus to 1 star for him