Moscow Industrial Bank

The validity period of the Master Card has expired, has arrived, has written an application for reissue. They promised to call when the card will be ready. A month has passed, there is no call. It’s already time to pay the bills. I’m calling myself, asking about the map. They asked to wait, after a few minutes they declare that they can not find. I did not understand the application or card. They said that they would find out right away they would call us. And what? Two days passed and silence returned. In general, this office of the bank is a complete mess apparently.