Avtoklass Renault

I already buy the second car in this showroom. The same manager Mikhail Akulchev. Competently, honestly, professionally. I'm from the area. I discussed the purchase over the phone, since I knew what I was taking. Options, color, etc. The next day I arrived and took the car. Those. everything was said on the phone. No additional costs. Everything is fair. Many thanks to Ekaterina Petrakova from the financial department. These girls are getting the "brunt". They probably are on antidepressants. Because calmly explaining everything when they are asked a hundred questions is worth a lot. And of course getting numbers in a car dealership. Let it be a little more expensive. But to come and pick up the rooms is class. That is, it turns out to get a loan, make all the insurance and get the car, it took me 6 hours. Well done.

Service as a service. Nothing unusual. If it were not for the guarantee, then I would definitely not go there. Oil change for maintenance and filters takes 2 hours. And made to pay for the rate of hours. We do longer, pay more. If you yourself changed the oil, then you know what to do it is definitely faster. Well, punctuality. I signed up for one time, they called ten times so that I would not be late. And in the end, I waited another 15 minutes after my time. In general, a service for warranty service. Customer focus is not their strong point.

Good service

Disgusting service! If it were not for the car under warranty, I would never have turned to them in my life! The quality of the repair and compliance with the announced terms - these words are unknown to them! The repair time was postponed - 5 times! The girls at the reception promise the shortest possible time, and the service staff delay them as much as possible. The car receptionists are so indifferent that you feel obligated simply for giving them the car for repair! If you have the opportunity to go somewhere else, I highly recommend it!

Excellent DC! One of the most honest sales departments in Tula and a good car service