Post Bank

02.21.2020 appealed to the Post-Bank branch at the address: 34, Krasnoarmeyskiy pr-t, Tula, on the issue of issuing a consumer loan on a previously approved proposal. Under the terms of the contract, they communicated with A. Schepilova, an employee of this department. In the course of our conversation, Pakhomova Kristina came up, who, as it turned out later, is the director of the Post-Bank branch. Pakhomova K. - categorically prohibited A. Schepilova to take actions on processing and issuing a loan, and also indicated the closure of the loan application, motivating us to be “scammers,” because our actions show signs of “fraudulent activity”. It is worth noting that when applying for a consumer loan, A. Schepilova she also called the registration of our obligations - “fraud”, at that moment the subject of our conversation was - insurance premium. All actions of officials and what is happening in this branch of the Post-Bank were recorded using video. At some point, K. Pakhomova, called the employees of the PSOO. Upon arrival and during the explanation to the employees of the PSO, she was unable to explain the main reason for calling these officials, and they did not understand the essence of their presence. Law enforcement officers were called by me to protect and comply with the staff of PJSC Post Bank of my rights and legitimate interests. Statements were written with explanations for the further transfer of verification material registered in KUSP for jurisdiction to Rospotrebnadzor. Pakhomova K. - forbade her employees of the bank’s branch to talk with us, as well as answer any questions, after which a young man came to her and she left. In the course of communication with K. Pakhomova, it became obvious that this official is incompetent in matters of generally binding norms of law, his official duties and correct communication with customers (consumers), which does not directly correspond to his position. Concerning the imposition by credit institutions of the conclusion of insurance contracts when applying for a consumer loan, it is necessary to send the relevant applications to the Central Bank of the Russian Federation, which supervises the activities of credit organizations, banking groups and non-credit financial organizations and is located at 107016, Moscow, ul. Neglinnaya, 12, as well as the Federal Service for Supervision of Consumer Rights Protection and Human Well-Being (Rospotrebnadzor), which carries out federal state supervision of compliance with laws and other regulatory legal acts of the Russian Federation regulating relations in the field of consumer protection, and is located at the address: 127994, Moscow, Vadkovsky per., d. 18, p. 5 and 7. In accordance with paragraph 1 of Article 10 of Law No. 2300-1, the manufacturer (contractor, seller) is obliged to provide the consumer with the necessary and reliable information about the goods (work, services) in a timely manner, ensuring the possibility of their correct choice. Moreover, according to paragraph 2 of Article 10 of Law No. 2300-1, information on goods (works, services) must contain, including the price in rubles and the conditions for the purchase of goods (works, services), including when paying for goods (works) , services) after a certain time after their transfer (fulfillment, provision) to the consumer, the full amount payable by the consumer, and a repayment schedule for this amount. Based on the foregoing, PLEASE POST "MAIL BANK" 1. Review the present claim. 2. Conduct an internal audit against Pakhomova K. 3. Bring to disciplinary responsibility K. Pakhomov 4. Conduct an internal audit in respect of Schepilova A.The. 5. Bring to disciplinary responsibility A. Schepilova 6. Issue a consumer loan by virtue of repeated offers from PJSC Post Bank via telephony and SMS.