Mazda

A good car dealership, active managers, they told everything, showed it, it was nice to visit you and take a ride on the CX-5 test drive :)

!!! Disgusting work of the sales department !!! 06/20/2020 called the salon. They wanted to clarify the availability of the Mazda CX-5 and decide on the configuration, the operator kindly replied that all the sales managers were busy, wrote down the phone number and promised that they would call back. 06/27/2020 called the salon again. We wanted to sign up for a test drive with the further acquisition of a car, the story repeated. Again did not call back. 06/28/2020 There was no call, they decided to go to the salon and determine on the spot. In the salon, we were met by the manager Natalya, oriented on the equipment, prices and immediately organized a test drive on the Mazda CX-5. The desired color of the car was not available; it was on the way. After a little thought, we decided that we would make a small prepayment in order to book a car. We were issued an invoice for prepayment and a payment receipt was issued. When asked about any discounts or special offers, she replied that if we do not take a car on credit, do not apply for a hull, or don’t hand over a car for trade in, then they cannot provide any discount. At the same time, we said that in addition they will put crankcase protection, an alarm system and purchase floor mats and trunk. It was planned to purchase a car for cash. On the proposal to talk with the authorities on the provision of special. proposals, she replied that it does not work today and it will be possible to find out only on Monday (06/29/2020). I consider it very unprofessional to answer clients that one of the employees is on the weekend, while there is no person who could solve the problem with a real buyer for him. Minus the leadership of the cabin. 06/29/2020 in the morning, the same manager called Natalia, said that the car arrived in the salon, they are ready to install additional options that we talked about. We asked for a little time, as the issue of money was being resolved. Later, on the same day, her wife called back, apologized and said that she was forced to refuse the purchase because when she prematurely closes her deposit, she loses a significant amount and therefore decided to postpone the purchase of the car for a couple of months. They reported that we want to return our prepayment. And after that all the hospitality of the manager Natalia, the official representative of Mazda in Naberezhnye Chelny is over! To the question of what is required for processing a prepayment refund, she said: “Come, write a statement.” Not a word was said about what you need to have with you. 06/30/2020 We arrived at the salon, the manager Natalya began to fill out an application for a refund, we filled out an application with all the details for a refund. And here she says that the requisites are necessary in printed form and without them she will not accept the application. They offered her to throw them on e-mail. mail, so that it immediately printed out, which they were refused, supposedly all computers abruptly stopped working for them))))) Obviously was pulling time. On our proposal, that they accept the application, and we will throw the details to e-mail, the manager Natalya refused to accept the application and retired to the staff room. Just the "top" of professionalism! Grow and grow even before a good specialist. Communication skills 0. One of the managers, seeing this picture, came to our aid, told the address where to drop the details, and as a result, the application for return was received with "grief in half" Natalia arranged a concert that she would not sign the statement, because I didn’t get the requisites, while her colleague said that I sent you the requisites. When asked to call the head of the sales department in order to resolve the issue with him, again, like the last time, he was not in place, at least from the words of the salon managers. That is, it turns out that you are only interested in salon employees at the time of sale, they are not competent and are not ready to solve all the other situations, and the "sales people" are so-so, as they could work in the future. In one thing, I’m sure that I will not return to this salon for a purchase. The benefit of buying a car of this brand is not difficult in other salons. It is sad that such a good car brand has such irresponsible, uninitiated and not at all loyal sales managers !!!

Nice car dealership, I bought a car, everything went very quickly and well) did not regret that she chose Mazda)

Service is cheaper than others. The masters are smart. All is good.

I bought a car in this salon in January 2018. Together with the car I purchased a package of three MOTs. The first MOT took place after a year of operation. When inspecting the machine, it turned out that the oil was not completely replaced, i.e. not draining the used oil was refilled fresh due to the fact that in this package was provided a smaller number than required. Of course, they did not warn me about this. I had to make it drain and do it all over again. The second MOT was held in January 2020. According to the regulations, replacement of the brake fluid is provided, which was done. In the month of March, the brake lamp began to blink. Turning to the salon, I was advised to add brake fluid, suggesting wear of the brake pads and, as a result, a decrease in level. Which was done. In April, the situation repeated itself. I had to go to the local service, where it turned out that the brake grease gun on the left front wheel was twisted by hand (where the brake fluid came from), the edges were broken, there was no cap. The third MOT remains paid, but I have doubts as to whether it is worthwhile to undergo car service at this car dealership, as there are concerns for the safe operation of the car and the quality of work performed.