Офтальмологическая клиника Кузляр | глазная клиника в Казани

I didn’t like the attitude towards clients. Before the diagnosis, they were not warned that the Femto Lasik correction was not carried out, because There are no consumables. I paid for the diagnostics, spent time and money, and only after that I found out that the operation I had chosen was not available. Although the appointment for the operation was made in advance along with the appointment for diagnostics. They have no information on the delivery time of consumables. Comments in social networks are removed. No apologies were given.

Examinations (diagnostic complex) are carried out promptly. All employees, from the reception, medical staff and ending with operating doctors, are distinguished by their professionalism, attentiveness, and responsiveness. Until the end of December 2020, promotions to reduce prices. There are a lot of clients, but they manage quickly. A wonderful operating doctor Adelina Ildusovna Zaripova.

She underwent surgery in February 2020. Doctor Olga Artemieva is an excellent specialist, even after half a year, she is clearly interested in the results of her work. BUT a big claim to the receptionists! Firstly, there are as many as 4 people sitting, but they have never called beforehand either to make an appointment, or to remind them of an appointment based on an existing appointment, as they do in all paid clinics. Secondly, according to the contract, after half a year, an appointment is considered a second appointment and is paid for at a discount, the registry did not explain that a second appointment should be strictly within half a year, and not AFTER, as they said, plus my doctor was on vacation, that is I had to guess and come even earlier - they took it as for the first visit. At the reception, I was prescribed drops, since the cornea was dry, it took a month to drip. Again, the registry did not even hint that if I signed up within a month, the appointment would be free 🤨 they took 1200 rubles again. Customer focus just rolls over I wrote a complaint in the book of complaints and suggestions, left a contact number - it will be seen how often they look at it🙄

I had my surgery a week ago. The downside is that there are other expectations, but the plus is the helpful staff who will always go to the meeting and take into account the wishes. High-level specialists.

I want to express my deep gratitude to A. Zaripova !!!! yesterday I did a laser vision correction, everything was top notch, quickly, no pain during the operation and after. I woke up in the morning with a completely different person, as if I were born again. The staff are polite, I recommend this clinic to all! thanks!