Spa-Otel' Veranda

In general, the hotel is good, the staff tries to resolve all issues promptly, but there were several drawbacks that spoiled the experience. The main disadvantage is that we were not warned that it is possible to enter the pool with a child from 4 years old, although before booking, I called the hotel to clarify all the points regarding accommodation and visits with a child under one year old. If we talk about the hotel itself, then position yourself as a spa hotel and not include a pool in the room, etc. illogical: everything is for an additional fee and by appointment. In the room itself, the heated towel rail did not work (they said that it was powered by heating !!!), the stove was heated so that the water was boiled for almost an hour (and we had a small child, so we often needed it). And the apotheosis was that when we woke up one day there was no water, no one warned about it and for 4 hours we waited for it to be given, and then, when it was given and we went to the shower, it was turned off again for half an hour, I had to wipe off the foam with a towel ... And yes, by the way, the water in the hotel is terrible, the soap from the hands is not washed off and an unpleasant plaque remains. In general, if we evaluate exclusively the hotel, then it is firm 4, but the staff does not work very well, therefore, the result is 3. By the way, the territory of the hotel is too small, it's good that there is a great forest nearby, where you can walk.

Beautiful picturesque place, very nice rooms, clean, delicious breakfast, dogs allowed, good staff, everything is very cool !!!

Good hotel. Excellent breakfast. Located in a beautiful location.

A very cozy place. The food is delicious. Service with no complaints!

Great hotel in the suburbs of Smolensk!