Vezot

Very responsive managers and supervisor

Tonight, my wife and two small children, we called Rutaxi in Kaliningrad 04-08-18 at 22:40 on Nevsky 188, about 10 minutes later a driver arrived in a white Renault Logan, state number 756, he immediately arrived at the wrong address, missed a turn , drove further down the street ... called back ... began to resent the fact that he had the wrong address, he was politely explained that there was a clear position in the application, they spoke orally the exact address to which they called, asked not to yell into the phone , but he, without listening to the end, hung up ... the minus was counted ... ugly ... just in case, we made a screenshot from the application in order to have evidence about the difficulties with the orientation of the RuTaxi driver. A couple of minutes later, a belligerent and proud taxi driver - a man of about 55-60 years old, arrived at the address, got out of the car and commanded, "Well, let's not sit down until I tell you!" at this time we were getting into the car, because we are clients, and he is an employee of a company that provides us with paid services ... it turns out that he did not have time to get child seats before our exit and therefore it was impossible to get into the car ... then he did not something that is boorish, but simply in Russian, like a unit commander commands a private, in a loud and clear tone indicated that we must admit our mistakes, showed the arrival address on his tablet, which was different from the one indicated by us. In response, of course, we showed the address of the taxi call in the application and the point on the map at which he arrived from the screenshot, but he did not look at our phone, saying that he was "absolutely not interested in what is indicated there in our Rutaxi application" because he has one center of truth - his tablet. Further, there is no point in describing the details, just the conversation went beyond the ethically permitted commercial service that provides paid services to customers, and we told the driver that with such an attitude, he would lose customers critically often. We gave up the trip verbally and returned home. But Citizen Driver turned out to be a talented entrepreneur, and probably pressed the coveted button on his tablet to complete the order, since the money for the unfulfilled trip was debited from our account. We naturally turned to the Rutaxi quality control service and described the situation, offered to send our photo confirming the error of the service, but they answered us with a prepared plain phrase: “the photo is not needed, we will carry out a check, based on the results of which we will take action” to my question, what kind of measures apply to drivers in this case, and how much time is allotted according to the aggregator's regulations to provide a response about the results of the check on the complaint, I was told that Rutaxi does not respond to customers about the results of checks on complaints and whether the driver was generally responsible for his outrageous actions. Precisely because the Rutaxi service does not care about the cleanliness of its staff, and creates a formal staff of the quality control department, which does not control this quality, this review will be published in all major search engines, it is very important that people know which characters can come to their order, whether they are with children, or with old people, or with people who are late for the airport, for example. This is not the first Rutaxi fiasco. It is impossible to put up with such unprofessionalism, today there are more and more people who want to make money in a taxi, so I propose to start teaching people the elementary correct manner of communicating with clients and severely punish drivers for gross errors and unacceptable polemics, a taxi makes money and must invest in improving the service, and since for such cases, the aggregator loses orders, and even more so for regular customers, I propose to remove cars and drivers from the Rutaxi list and notify the customers who have written a valid complaint about this, then it is possible that the churn of customers will decrease. You are still far from European standards of service provision, but you must gradually strive to improve the level of service. Let the kolkhozan boors, who consider themselves privileged or are reluctant to carry out their direct functions, or do not perform them, be left behind.

Managers do not work with drivers. Leave a negative review - no result. The worst taxi drivers in the city (who were kicked out of other taxis) work in a taxi. 85% of drivers do not consider it necessary to give change and they almost always do not have it. They don’t know the city, they don’t download maps.

Hamish and clumsy hang-up operators. The bottom is full. The girl stood for 20 minutes. Two cars were replaced and so no one arrived.

Disgusting attitude towards regular customers. In the last trip, the driver demanded an additional fee. He cursed himself in spite of the fact that I fully paid him in cash .. Insults were flying in the trail. I applied to the support service. Nobody called me back. As a result, I was blocked. Very bad reputation with this taxi! Do not use his services !!!