Maмa Roма

We went to Mama Roma on Tuesday night and want to complain about our experience. The food was awful, the two lasagnas we ordered were served cold and we asked the waitress to take them away. She came back with them a couple of minutes later after being put in microwave to reheat and they were like warm porridge, with horrible taste. When we asked to speak to the Manager he came and said that they make them in the morning and just reheat when people order them! The menu says that all food is freshly cooked with finest ingredients but that was definitely not the case that night. He said "You can have a free cappucino coffee for the delay"! After a long working day we were too hungry (and perhaps too polite) to walk out, and ate them, but all night I had indigestion and still felt terrible with a bad stomach the next day and wasn't been able to go to work. The young girls who work in this restaurant appear to have had no proper training by incompetent management and run around like headless chickens with no idea of what to do, and I have noticed that staff always change and don't work there for a long time. The place was virtually empty at 7pm and I saw one man get up and angrily leave after being sat next to the street windows for over twenty minutes and no one coming to take his order. The quality of food and service was much better when the business first opened and we have noticed that standards have definitely deteriorated in recent months. I feel like I threw nearly 2500 roubles in the rubbish and won't be eating there again unless there is a complete change of attitude to make the business more professional.

Below medium level... Food order was wrong... Main dish before appetizers and soup.. . Limonade for a drink was put of can.

Nice place, nice atmosphere, delicious menu.

Terrible food, terrible service. The dish was brought, there are no appliances. The sauce in the lasagna smells like burning. I have never eaten for such money and it is so disgusting.

A great place for true gourmets. I was amazed by the waitress, Milana! She conscientiously performed her duty, and also showed herself from the best side: polite, the ability to tell about the taste of all dishes.