VTB

They never pick up the phone when calling their own bank employees. I have to ride on crutches with my operated leg to find out the status of my certificate

VTB Investments, gov ... about an application that is buggy and does not allow you to enter the system. And if you have several million rubles in stocks on your account, and the market is falling, as it is now, for example (10/15/2020), then this is a complete p .. c. At the same time, I did not get through to technical support and after 40 minutes of waiting, which is not surprising, they write in the telegram chat that it does not work for everyone ...

Non-professional service manager Chapurina E. Did not make a deal on the mortgage on the second day of arrival at the office. Before arriving at the office on April 29, Chapurina requested documents (photos) on WhatsApp in order to “speed up the process” We arrived, went up to the 2nd floor. I was met by a young man, issued insurance for review, there was insurance for 1 year in insurance, although my wife and I said that we would be insured for 3 years. The young man said that he would invite Chapurin E, because he doesn't know what's the matter. The manager came, another blonde, listened to us and said that nothing can be redone. We discussed all the nuances, came to the conclusion that you can still redo it, because it is the fault of the employee who quit. OK, wait. We sat in the office for 2.5 hours. DDU scanned 3 times, still could not scan. Elizabeth herself did not approach us, 4 different people were engaged, but not she Only we remained in the bank, came up to the counter on the entrance group, asked Elizabeth to come to us. Manager Victoria, heard this and invited us to her window, calling Chapurina E asked what to do with customers? Question: Why such a manager as Chapurin on transactions? As a result, Victoria scanned the DDU again, gave us a payment order and politely finished the deal with us. Ps Chapurin E speaks arrogantly and not respectfully. On this day, they have already set themselves up for negative communication after the first visit to the office. I will not recommend this branch to my friends. Please send feedback on my request by mail.

Mortgage Center Mlyat! They do not accept physicists

Disgusting, unworthy communication with a bank client (we have a mortgage and I am a salary client). The head of the branch communicated with me, introduced herself as Olga Aleksandrovna Abdulaeva. I talked hysterically boorish and impudent. She came out upset. Please understand.